Patient Care Coordinator

Form Health is a national telemedicine weight loss clinic specialized in helping patients with obesity lose weight and lead healthier lives. Obesity impacts more than 40% of the US adult population, but only about 1% of patients receive medical treatment for their disease. The field of Obesity Medicine is entering a period of rapid growth that will see treatment rates surge. Today, Form Health can harness this growth to drive patient impact nationwide. We do this by making research-based treatment available to patients through the convenience of telehealth, including long-term care from a specialized physician and dietitian and FDA-approved medication when appropriate. We hold ourselves to the highest standards of clinical care, and to treating every individual with empathy and respect. 

Founded in 2019, Form Health is a venture-backed startup with an experienced clinical team. Form Health’s mission is to empower patients and be the leader in obesity medicine using personalized, research-based treatment delivered through modern technology. The Patient Care Coordinator role supports physicians, dietitians and patients and is critical to our company mission of outstanding clinical care.

About the role:

Form Health's Patient Care Coordinators provide comprehensive support for daily clinical operations, and growth of the clinical practice and the company.  We and our patients need your support to provide an outstanding experience to every single patient we serve and increase practice efficiency. Working collaboratively with the physician and dietitians in our practice, you will help us enable excellent patient care as well as clinical growth. We are passionate about helping people improve their health through weight loss, and will provide you opportunities for learning and professional growth.  This role is 100% remote and can be located anywhere in the U.S. but will need to align to the following schedules: Monday - Friday 8:00 AM EST - 4:00 PM EST or Monday - Friday 12:00 PM EST - 8:00 PM EST / 9:00 AM PST - 5:00 PM PST.

Where you’ll deliver impact: 

We seek an experienced candidate, a team player with exceptional interpersonal and organizational skills, who is passionate about being part of a healthcare team and excited to work in a non-traditional telemedicine practice environment. 

Key responsibilities include:

• Managing a panel of patients, where you are their primary point of contact to answer questions and troubleshoot any issues they may have.
• Coordinating exceptional care for patients through supporting them with general inquiries, routing clinical questions/concerns to the clinical team, and finding resources to help answer questions about billing and coverage.
• Scheduling and rescheduling new and returning patient appointments for physicians and dietitians, as well as coordinating clinician schedules/availability. Coordination of appointments requires close attention to detail, and some flexibility with work schedule can be helpful for connecting with busy patients.
• Regular outgoing patient communications to ensure patients remain consistently engaged with our clinical team, which helps to optimize their success in the program.
• Helping with prior authorization and other prescription-related tasks.
• Providing administrative support for clinicians as required for patient care.
• Providing feedback and communicating patient feedback to other company teams (i.e. Product, Engineering, Marketing) to improve operational tools and patient care.
• Contributing to special projects as directed.

You’ll be successful in this role because you have:

• An Associate’s or Bachelor’s degree is preferred; candidates with a Certified Medical Assistant (CMA) certification are strongly preferred also.
• A strong customer service drive, a passion for helping patients, and with efficient work flows.
• At least two years of experience in a fast-paced medical practice, with knowledge of medical practice operations and professionalism standards.
• Candidates motivated to pursue a career in clinical medicine are also encouraged to apply.
• Excellent verbal and written communication skills.
• Highly organized, with strong coordination, judgment, and prioritization skills. Proven ability to manage multiple tasks and time effectively.

Proficient computer skills, with proficiency in platforms such as Slack and Google Workspace, and the ability to quickly adapt to evolving, custom-built IT systems.

More about FORM’s benefits:

• Competitive salary and equity in a high growth start-up
• Comprehensive health benefits (medical, dental, vision) 
• 401k
• Flexible work schedules and paid time off
• Paid parental leave

FORM Health’s commitment to building a diverse, equitable, and inclusive work environment:

FORM Health is committed to creating a culture and environment that celebrates diversity and inclusion, while fostering safety and belonging. This extends from our remote patient care to our corporate offices and everywhere in between. We are looking for team members who want to help us further our Diversity, Equity, and Inclusion (DEI) efforts and who share our attitudes for creating an inclusive, safe, and positive work environment.