Sales Operations Manager

Who We Are:

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. 

Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness. 

As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Blackhorn Ventures, Mitsubishi HC Capital America, NEC, Lorimer Ventures, Translink Capital, Alumni Ventures, FJ Labs, Lux Capital, Initialized Capital and founders of multiple Fortune 50 companies. 

As our Sales Operations Manager at Formic, you will primarily be responsible for the processes, tools, and technologies that support the Sales Team at Formic. You will influence and optimize the sales process to support the team to operate efficiently and effectively. You will also be a bridge between different departments - including Marketing, Customer Success, Finance and Deployment - facilitating communication and systematically reducing and eliminating the barriers that impact the Sales Team’s performance as they generate revenue for the company. The ideal candidate will provide guidance on market trends, develop resources, and track long-term sales data, as well as partner with leadership to forecast business and report on revenue. 

As our Sales Operations Manager you will: 

• Execute on the day-to-day, tactical elements of sales enablement programs, including improvement of and ongoing support within our tech stack
• Track and analyze short and long term sales data, providing data-driven insights to ensure accurate and real-time visibility into team and individual performance and facilitate forecasting
• Create and train on intuitive and graceful processes and user workflows and tooling systems that support achievement of goals
• Execute on special projects to improve the effectiveness of the Sales Team (or cross-functional departments), as delegated by leadership
• Master our tech stack and become the expert for how to assess opportunities
• Streamline and optimize our tools and utilization to drive better company outcomes
• Stay up to date with the latest tools and technologies, and evaluate and implement new ones that improve productivity and efficiency of the organization
• Serve as a liaison between teams and upper management
• Follow ethical and legal practices with consumer and customer data
• Assist the Marketing Team in determining customer outreach methods
• Monitor and assist with customer retention with proactive, actionable data for Customer Success and Sales to leverage
• Train staff on new technology, software, and sales processes critical to their roles, both during onboarding and throughout tenure as needed

What makes you a great fit:

• 5+ years of Sales Operations experience in a fast–paced environment
  • Bonus points if you’ve helped scale an early stage start-up and also have experience in a 100+ person company
  • Bonus points if you have proven people-management skills and are interested in building an effective team around you as the company grows
• Expert-level capabilities with databases and sales software including Salesforce and Hubspot
• Deep understanding of the sales process -from lead generation to closing deals, as well as of different sales methodologies and strategies
• Strong analytical skills, specifically the capability to analyze complex sales data, identify patterns, generate insights, and make data-driven decisions
• SQL experience
• Ability to successfully plan, execute, prioritize and oversee multiple projects at once
• Strong verbal/written communication, including an ability to effectively communicate with both business and technical teams of all level of seniority
• Ability to gracefully and confidently navigate ambiguous and changing environments 
• Keen attention to detail to ensure data accuracy and process efficiency
• Can-do, eager-to-serve attitude, adept in handling rapidly changing tactical and strategic focuses
• Strong problem-solving skills to quickly identify issues within the sales process and develop effective solutions

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
• Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. 
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
• Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. 
• Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. 

Total Rewards:

Total rewards packages at Formic consist of salaries benchmarked against similar stage growth companies, insurance (medical, dental, vision, life, STD, LTD), and equity in Formic itself. As an early stage startup, equity is an important part of our investment in you, and your investment in Formic. When Formic succeeds, we all succeed.

Final offer amounts are custom-crafted, based on the cash/equity ratio preference of the candidate, as well as their experience, geographical location and cost of labor, and more, and may vary from the range listed below. Ultimately we’re seeking top performers who will make a difference to our business, and we’re open to negotiating the compensation structure for the right candidate.

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
• Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. 
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
• Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. 
• Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. 

What We Offer:

Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this Formic offers comprehensive benefits and perks for full-time US-based employees, including:

• Equity in Formic: your slice of ownership in a fast-growing Series A startup, backed by some of the best investors in the world
• 99% coverage on our base Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian, with buy-up options, as well
• FSA & DCFSA
• Life insurance, Short-Term Disability, and Long-term Disability plans (covered at 100%) via Guardian
• Employee Assistance Program
• Paid parental leave
• Company-sponsored 401k
• Home Office Stipend for remote and hybrid roles
• Monthly Phone/Internet Reimbursement
• Flexible time off policy and 10+ company holidays
• Opportunity to join a talented and diverse team united behind our mission to revolutionize American manufacturing

As our team grows, our benefit and perk offerings for employees based outside of the United States will vary. We are happy to discuss these options with you as part of our recruiting and interviewing process. Temporary or contract positions are not eligible for Formic employee benefits and perks, except where legally required.

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.