Robotics Field Service Engineer

Who We Are:

At Formic, we’re on a mission to revolutionize American manufacturing and create more abundance in the world. We believe in continuing the American legacy of innovation by making automation accessible to all manufacturers and increasing their factory productivity by 10x. 

Built upon deep expertise in robotics and manufacturing, our unique Pay-for-Productivity robotics solutions combine the best automation technology, tools, and uptime services for manufacturers, paving the way for a new era of supercharged efficiency and competitiveness. 

As the world faces growing pressure from rising costs and labor shortages, Formic is a uniquely powerful tool in overcoming these challenges. Fueled by our vision for a resurged “Made in America,” we’re growing fast - achieving 70% quarterly growth in customer count and ARR, with ~30% of our customers having already deployed multiple systems.

Supporting us in our mission, with investments thus far totaling over $60 million, are backers including Blackhorn Ventures, Mitsubishi HC Capital America, NEC, Lorimer Ventures, Translink Capital, Alumni Ventures, FJ Labs, Lux Capital, Initialized Capital and founders of multiple Fortune 50 companies. 

About the PODS (Production Optimization, Deployment & Solutions) team:

The Robotics Field Service Engineer works on the forefront of robotic automation using Formic’s suite of monitoring and diagnostic capabilities to guide preventative, corrective, and predictive maintenance activities across Formic’s growing fleet of deployed robotic cells. The Field Service Engineer works with a variety of robotic equipment and OEM’s, delivering innovative and value-add automation to our manufacturing sector customers. 

• Perform preventative, corrective, and predictive maintenance activities for Formic’s robotic cells in customer sites
• Coordinate and execute inspection, maintenance, and repair tasks on robotic-centric manufacturing cells in the field
• Systematically diagnose technical issues, apply standard resolution tactics, and repair equipment with consistency
• Demonstrate passion about robotics-centric automation, be energized by the variety of manufacturing settings you will encounter, and use your demonstrated troubleshooting and maintenance skills to meet and exceed customer expectations
• Proactively identify potential problems and provide solutions, instilling customer confidence in Formic service
• Provide detailed service reports that list the Issue, root cause analysis (RCA) and solution
• Lead RCA activities with a team of engineers and technicians across the team
• Effectively communicate with all levels of internal and external stakeholders from operators to senior management and executives
• Demonstrate a high level of attention to detail in everything thing you do
• Mentor junior or newly hired Field Service Engineers and Technicians as needed
• Coordinate onsite schedule (self, vendor, and when applicable, other technicians) in alignment with customer expectations
• Ensure compliance with safety regulations and policies, as well as a clean and safe work environment

What makes you a great fit:

Requirements:

• 4+ years field service experience with robotics automation
• Prior experience installing, diagnosing, and repairing six-axis robots (Fan
• Experience using Computerized Maintenance Management Systems (CMMS)
• A motivated self-starter, able to work independently
• Ability to travel up to 80% - mostly driving within a local area - with up to 20% requiring overnight stays
• Ability to work alternative schedules to support production outages, including occasional weekends, nights and on-call hours
• Current, valid drivers license and access to your own vehicle for daily local travel (Formic does provide mileage and expense reimbursement for travel-related expenses within policy)
• Currently located in, or willing to relocate to, the greater Chicago, IL; Madison, WI; or Milwaukee, WI areas

Bonus Points:

• Hands-on experience installing, repairing, or maintaining Fanuc, Kuka, Yaskawa, ABB, and/or Universal Robots robotic cells
• Experience in food manufacturing, packaging, automotive or other high-speed manufacturing environments
• Knowledge of OSHA regulations, GMPs, SOPs, and safety standards in a manufacturing setting
• Strong Spanish language proficiency (spoken)

What we look for:

We’re building a company from the ground up, so every single person we hire has a massive impact on our team, culture, and ability to accomplish our mission. While each individual brings their own unique skills and perspectives to Formic, we look for people who share our vision and act in alignment with our Operating Principles. If this sounds like you, Formic could be the place for you:

• Fearless Optimism: You share our ambitious vision of what we can accomplish. You’re aware of the challenges we will face as a startup doing new things in an old space, but you’re energized by the incredible opportunity we have to drive change for our customers, and for the manufacturing industry at large.
• Factories First: You have a strong customer focus, no matter who your customer is. You seek to make things easier and better for our customers, even if it makes your job a little harder. 
• Today, Not Tomorrow: There are always plenty of projects to tackle in a startup, but you prioritize, take accountability for work, and have a bias toward action.
• Be Right Often: You don’t do things just because that’s how they’ve always been done. You keep looking for ways to improve, seek out feedback along the way, and back your decisions up with data. 
• Made of Rubber: Just like rubber, when you fall you bounce back up. You know there’s going to be a lot of challenge and change in our work ahead but you are adaptable, resilient, and ready to thrive through it all.
• Good Baton Passes: You work with a desire to make things easier and better for your team members. You use empathy to understand the needs and goals of others and support each other so Formic can be successful together. 

What We Offer:

Formic believes we do our best work when we are equipped to take care of ourselves and our loved ones. To support this Formic offers comprehensive benefits and perks for full-time US-based employees, including:

• Equity in Formic: your slice of ownership in a fast-growing Series A startup, backed by some of the best investors in the world
• 99% coverage on our base Medical, Dental, and Vision insurance plans (75% coverage for dependents) via Blue Cross Blue Shield and Guardian, with buy-up options, as well
• FSA & DCFSA
• Life insurance, Short-Term Disability, and Long-term Disability plans (covered at 100%) via Guardian
• Employee Assistance Program
• Paid parental leave
• Company-sponsored 401k
• Home Office Stipend for remote and hybrid roles
• Monthly Phone/Internet Reimbursement
• Flexible time off policy and 10+ company holidays
• Opportunity to join a talented and diverse team united behind our mission to revolutionize American manufacturing

As our team grows, our benefit and perk offerings for employees based outside of the United States will vary. We are happy to discuss these options with you as part of our recruiting and interviewing process. Temporary or contract positions are not eligible for Formic employee benefits and perks, except where legally required.

Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to careers@formic.co.