Senior Software Engineer ll, Customer Experience

About the role:

Forter is looking for a highly skilled and motivated Senior II Software Engineer to join the Operational Experience engineering team. The team is part of the Customer Experience group, which is responsible for the platform, tools, and customer-facing experiences that power how Forter’s customers interact with our ecosystem. This is a high-impact, hands-on role, in which you’ll be working closely with product managers, designers, customer-facing teams, and engineering partners across the company.

You will operate at the intersection of backend engineering, data-intensive systems, platform development, and customer experience. The ideal candidate brings strong expertise in Node.js and TypeScript, along with deep experience working with large-scale data stores, event-driven pipelines, data models, and high-throughput infrastructure. You will work closely with cross-functional partners to design and implement robust backend services, data-access patterns, and operational workflows that power the portal and internal tools. As we invest heavily in Agentic AI, you will also play a central role in shaping and implementing AI-driven capabilities across the platform. While the role is primarily backend, you will occasionally contribute across the full stack when it supports end-to-end delivery.

If you enjoy owning complex problems end to end, improving systems at scale, and building experiences that bring real value to customers, we would love to meet you.

What you'll be doing:

• Drive technical direction and architecture within the OX team and across the broader CX organization. You will proactively identify opportunities to improve performance, resilience, cost, scalability, and developer experience, primarily in backend systems but with influence across the stack.
• Lead the development of AI-driven and Agentic AI capabilities. Define how LLMs integrate into our platform, build AI-powered workflows, and establish strong engineering patterns for safe and reliable adoption.
• Own and evolve the data foundations behind the portal. Optimize pipelines, improve data quality and freshness, and design resilient data-access patterns across Snowflake, Elasticsearch, Kafka, Redis, MySQL, and related systems.
• Work closely with product, design, customer-facing teams, and partner engineering groups. Turn ambiguous problems into clear execution plans and ensure alignment with customer and business goals.
• Shape shared standards and platform best practices. Guide other teams on backend services, data integration patterns, portal development approaches, and AI-enabled workflows.
• Mentor and elevate engineers across the CX group. Promote engineering excellence, share knowledge openly, and help teams adopt effective modern development practices.
• Own delivery of high-impact initiatives. Contribute hands-on when needed, remove blockers, maintain execution momentum, and drive projects from concept to production.

What you'll need:

• 6+ years of experience as a software engineer with strong expertise in backend development using Node.js and TypeScript, with the ability to work across the stack when needed.
• Experience building customer-facing products and working closely with product managers, designers, and customer-facing stakeholders.
• Strong familiarity with cloud-native environments. AWS experience is a significant advantage.
• Hands-on experience with distributed systems, event-driven architectures, and datastores such as Redis, Kafka, SQS, Elasticsearch, MySQL, and Snowflake.
• Demonstrated impact in senior engineering roles. You have led complex technical initiatives, influenced product decisions, and helped drive architecture across teams.
• Deep systems thinking with the ability to design and scale robust, performant, and maintainable services.
• Excellent communication and collaboration skills. You can discuss architecture with engineers, roadmap with product managers, and explain tradeoffs to non-technical stakeholders.
• Experience using modern AI development tools such as Cursor, GitHub CoPilot, Lovable, Base44, or similar to accelerate development and improve quality.
• Proven ability to self-manage, work autonomously, and drive projects forward without heavy oversight.

It’d be really cool if you also have:

• Experience building products or workflows powered by LLMs or Agentic AI
• Experience with React, Next.js, and modern frontend patterns
• Experience with micro-frontends or multi-app ecosystem architectures
• Experience building high-scale data pipelines
• Knowledge of Python for tooling, data, or AI workflows
• Experience leading workshops, sharing knowledge internally, or driving community practices

About us: 

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023, 2024)
• Fortune’s Best Workplaces in NYC (2022, 2023 and 2024)
• Forbes Cloud 100 (2021, 2022, 2023, 2024 and 2025)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Anti-Fraud Solution of the Year at the Payments Awards (2024)
• SAP Pinnacle Awards “New Partner Application Award” (2023)
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 600 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Adobe, ASOS, eBay, Instacart, Priceline and Nordstrom can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

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