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Head of Operations

Remote

Job Title: Head of Operations
Location: Flexible/Remote                                                                                                  

Direct Report: CEO, Natalie Schnieder

About Fort Health
Fort Health is an in-network, virtual pediatric mental health company on a mission to open more paths to better care for more families by integrating primary and behavioral health care. Fort Health partners with pediatricians, nurses, and school staff to provide evidence-based therapy, psychiatry, and parent coaching – all covered by insurance. We currently operate in NJ, NY,  PA, TX, and IL, and we plan to enter additional states. We are backed by a number of top-tier investors, including BlueCross BlueShield’s Blue Venture Fund, Redesign Health, Vanterra Ventures, and Twelve Below.

Position Overview
Fort Health is seeking a strategic and results-driven Head of Operations to join the leadership team. You will work directly with the CEO and the Medical Director to expand and improve upon our services offered and the geographies that are covered. You will drive execution across the organization while fostering a culture of accountability, innovation, and excellence. You will also collaborate with the product and growth teams to help guide the strategic direction of the company. 

This role is ideal for an experienced leader in healthtech operations who thrives in a fast-paced, entrepreneurial environment and has a proven track record of scaling operations in a high-growth company.

Duties & Responsibilities

1. Operations / Running the Business

  • Own and build the clinical operations function end-to-end with key KPIs in mind, such as patient outcomes, patient NPS, patient growth/churn, and gross margins (therapy, psychiatry, collaborative care).
  • Own the clinician forecasting model (1099 and W2) and collaborate with the medical organization on hiring, onboarding, training, and management of the medical staff (40+ today).
  • Manage the customer/call center operations team to ensure high-quality patient engagement and streamlined workflows.
  • Monitor patient outcomes to support a high level of care for patients.

2. Growth & Strategy

  • Drive the design, implementation, and documentation of new clinical protocols with co-authorship from the medical leadership.
  • Strengthen relationships with payers to enhance reimbursement rates and terms.
  • Work with the CEO and leadership to identify new growth areas for the organization.

3. Efficiency & Improving Margin

  • Identify areas of improvement (efficiency) in the medical organizations. Collaborate with the Head of Product to implement rapid solutions and drive new product features (e.g., patient analytics portal, pre-auth, etc.).
  • Own & optimize the performance of the revenue cycle management team to drive improved reimbursement and revenue capture from payer partners.

4. Measurement-Based Outcomes & Protocols

  • Drive the design, implementation, and documentation of new clinical protocols with co-authorship from the medical leadership.
  • Collaborate with Head of Clinical Operations to ensure measurement-based care dashboards are up-to-date, reporting is standardized, and outcomes are being measured against industry benchmarks and internal targets.
  • Liaise with legal and monitor federal/state, FDA/DEA regulatory compliance.

Qualifications & Skills

  • 8-12 years of experience in operations (Director level and up) and prior experience in VC-backed healthtech companies with impact across multiple geographies, various services, and high complexity of tasks.
  • Prior experience in VC-backed healthtech operations with a deep understanding of the insurance system (payer relations, reimbursement negotiation, etc.) 
  • Experience in behavioral or mental health is a bonus but not required.
  • Strong strategic thinking and execution skills, with the ability to translate vision into action.
  • Exceptional leadership and communication skills, with a track record of building and leading high-performing teams.
  • A bachelor’s degree is required; an MBA or equivalent advanced degree is preferred.
  • Bonus points if you have a clinical background but are not required (e.g., RN, NP, MD, etc.)
  • Mission-driven with a passion for improving access to mental health services.
  • A collaborative and adaptable leader who thrives in dynamic, fast-paced environments.
  • Strong financial acumen and analytical mindset, with the ability to drive data-informed decision-making.
  • High emotional intelligence and excellent interpersonal skills.
  • A forward-thinking innovator who embraces technology and process improvement.

Benefits
At Fort Health, we focus on providing you with a comprehensive and competitive total reward package that supports you at all career stages- now and into the future. Our success depends on the knowledge, capabilities, and quality of our people. That’s why we are committed to developing our employees in a continuous learning culture – where we challenge you with engaging work that adds to your professional development.  We are continuing to build out a comprehensive total rewards package including but not limited to:

  • Competitive compensation, including equity and benefits package 
  • Flexible Paid Time Off
  • 9 Company Holidays
  • Company shut-down between Christmas and New Year
  • Health, Dental, Vision, and other supplemental insurance plans offered
  • Remote Work: Enjoy a 100% remote work environment with meaningful touchpoints with the team. Work from anywhere in the US!
  • Supportive Culture: Join a supportive peer network with access to clinical support and consultation from experienced leaders.
  • Cutting-Edge Resources: Access consultation and resources from our non-profit partner to integrate cutting-edge treatment protocols and ensure our client's highest standard of care.
  • Collaborative Environment: Work alongside driven colleagues who place the patient at the center of our care model and focus on the pediatrician as our key stakeholder & partner.
        

Why Join Fort Health?
At Fort Health, you’ll have the opportunity to make a meaningful impact on the lives of children and families while shaping the future of a rapidly growing organization. We offer a competitive salary and benefits package, a supportive and inclusive work environment, and the chance to be part of a mission that matters.

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