Account Manager

Job Title: Account Manager

Location: IL

Job Type: Full-time

Company: Fort Health

Job Summary:

We are seeking a dedicated and experienced Account Manager to join our team. The successful candidate will be responsible for managing and developing relationships with our clients in the pediatric/adolescent behavioral health sector. This role requires a deep understanding of behavioral health services, strong communication skills, and the ability to work collaboratively with clients and internal teams to ensure the highest level of service delivery.

Key Responsibilities:

• Client Relationship Management: Develop and maintain strong relationships with clients in the behavioral health sector, understanding their needs and ensuring their satisfaction with our services.
• Service Delivery: Coordinate with internal teams to ensure that clients receive high-quality behavioral health services. Address any issues or concerns promptly and effectively.
• Account Management: Manage a portfolio of client accounts, ensuring that all contractual obligations are met and that clients are satisfied with our services.
• Business Development: Identify opportunities to expand services within existing accounts and secure new business opportunities. Work with the sales and marketing teams to develop strategies for growth.
• Reporting and Analysis: Monitor and report on key performance indicators (KPIs) for client accounts. Use data to make informed decisions and recommendations for service improvements.
• Training and Support: Provide training and support to clients on the use of our services and products. Ensure that clients are fully aware of the benefits and capabilities of our offerings.
• Compliance: Ensure that all activities are conducted in compliance with relevant regulations and standards in the behavioral health sector.
• Problem Solving: Address and resolve any issues or concerns raised by clients in a timely and professional manner.

Qualifications:

• Education: Bachelor’s degree in a relevant field (e.g., Business, Marketing, or Communication).
• Experience: At least 3+ years of experience in account management, client services, or a related field within the behavioral health industry.
• Skills:
• Strong understanding of behavioral health services and the needs of clients in this sector.
• Excellent communication and interpersonal skills.
• Ability to manage multiple client accounts and projects simultaneously.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software and other relevant tools.
• Ability to work independently and as part of a team.

Benefits:

• Competitive salary and bonus structure.
• Comprehensive health, dental, and vision insurance.
• Unlimited PTO
• Professional development opportunities.
• Supportive and collaborative work environment.
• 9 company holidays
  • New Year’s Day
  • Martin Luther King Jr. Birthday
  • Memorial Day
  • Juneteenth
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Day
  • 1 week off between Christmas and New Years