Job Application for Service Coordinator at Fortis Fire & Safety

New

We do not accept unsolicited resumes from third-party agencies. Resumes submitted without prior approval from our Talent Acquisition team will not be eligible for placement fees.

Company Overview

At Fortis Fire & Safety, we provide industry-leading fire protection & security services across the United States. Our ever-growing footprint can be seen in California, Florida, North Carolina, and Chicago, and we are acquiring new brands all the time.

We are proud to work together as one team under the Fortis Fire & Safety family, which includes CJ Suppression, Diversified Systems, Inc., Integrated Fire & Security Solutions, LaMarco Systems, LifeSafety Management, Piper Fire Protection, and VFS Fire & Security Services. United by a shared mission, we deliver comprehensive fire protection and security solutions nationwide.

Joining Fortis means becoming part of a nationwide, next-generation fire protection company. We’re dedicated to a People-First philosophy, where we invest in our team through training and development, as well as a competitive benefits package. In return, we expect the very best from each of our employees every day.

If you are ready to be exceptional in your chosen career, apply to work with us today!

Here at Fortis and throughout our family of brands, we offer a comprehensive benefits package that includes:

Paid vacation and sick time
Company Paid Holidays
Additional paid time off for life events (e.g., jury duty, bereavement)
Competitive compensation
401(k) retirement plan with competitive company match
Medical, Dental, and Vision insurance
Short-term/Long-term disability insurance
Life Insurance
Career Advancement Opportunities and more!

**This is a general overview of benefits. Specific eligibility and coverage details will be provided during the hiring process**

Job Summary:

Piper Fire Protection is seeking a highly organized and customer-focused Service Coordinator to support our service operations team in Clearwater, FL. This role is responsible for coordinating and dispatching field technicians performing inspections, preventative maintenance, testing, repairs, and emergency service for fire protection systems, including fire sprinklers, fire alarms, suppression systems, and fire extinguishers.

The ideal candidate has experience in dispatching, scheduling, customer service, or field service operations and excels in a fast-paced environment. This position plays a critical role in ensuring efficient technician utilization, timely customer communication, regulatory compliance, and exceptional service delivery.

Essential Duties and Responsibilities:

Schedule and dispatch field technicians for preventive maintenance, inspections, testing, repair work, and emergency service calls.
Coordinate daily service schedules based on geographic routing, customer priorities, technician availability, and required licenses or certifications.
Monitor technician workloads and adjust schedules as necessary to accommodate changing service demands.
Coordinate rental equipment, materials, and parts required for scheduled service work.
Maintain and administer technician on-call schedules for after-hours emergency response.
Serve as a primary point of contact for customers regarding service requests, appointment scheduling, and status updates.
Communicate proactively with customers, property managers, and stakeholders regarding technician arrival times, service completion status, and scheduling changes.
Resolve scheduling conflicts, customer concerns, and service-related inquiries in a professional and timely manner.
Create, process, and maintain work orders and service documentation within the company's service management and CRM systems.
Review technician inspection reports for accuracy and completeness.
Track inspection deficiencies, document findings, and coordinate with internal sales or service teams for follow-up repair recommendations and quotations.
Submit required inspection and compliance documentation to customers, local authorities having jurisdiction (AHJs), or third-party reporting platforms, when applicable.
Maintain accurate customer records, service histories, and scheduling data.
Support departmental goals by identifying opportunities to improve scheduling efficiency, customer satisfaction, and operational performance.
Perform other related duties as assigned.

Required Skills & Qualifications

High school diploma or GED required; Associate's or Bachelor's degree preferred.
Minimum of 1-3 years of experience in service coordination, dispatch, scheduling, customer service, logistics, or field service operations.
Strong proficiency with Microsoft Office Suite, including Outlook and Excel.
Experience using field service management, dispatching, work order, or CRM software such as ServiceTrade, Salesforce, ServiceTitan, Housecall Pro, or similar platforms.
Strong organizational, time management, and multitasking skills.
Excellent verbal and written communication skills.
Ability to prioritize multiple tasks and work effectively in a fast-paced service environment.
Strong attention to detail and commitment to data accuracy.
Knowledge of local geographic routing and scheduling best practices preferred.

Preferred Qualifications

Experience in the fire protection, fire alarm, fire sprinkler, HVAC, electrical, mechanical, construction, plumbing, or related service industries.
Familiarity with NFPA standards, inspection schedules, and fire protection system testing requirements.
Experience coordinating field technicians for commercial service operations.
Understanding of service dispatching, preventative maintenance scheduling, and compliance reporting.

This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.

Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.

Applicant Notices

Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.

Applicants may review the following notices at any time:

Federal Notices

E-Verify Notice

Fortis Fire & Safety Inc. participates in E‑Verify. We use E‑Verify to confirm the identity and employment eligibility of all new hires. For more information, visit https://www.e-verify.gov

Illinois Notices

California Notices

North Carolina Notices

First Name

Last Name

Preferred First Name

Country

Phone

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Are you legally authorized to work in the United States?

Select...

Will you now or in the future require sponsorship for an employment visa (e.g., H-1B)?

Select...

Are you at least 18 years of age, or can you provide proof of meeting the minimum age requirement for this position?

Select...

Indicate which of the following applies:

Select...

How did you hear about this opportunity?

Select...

If referred by someone, please provide their full name:

This position may require driving as part of the job duties. If driving is required, are you able to provide a valid driver’s license?

Select...

We are committed to providing reasonable accommodations during the application and interview process, and for essential job functions. If you need an accommodation, you may inform us at any time. Would you like to request an accommodation at this time? (Optional)

Select...

Have you previously scheduled or dispatched field technicians, service personnel, drivers, or trade professionals?

Select...

Do you have experience using work order management, dispatching, CRM, or service management software?

Select...

How many years of experience do you have in service coordination, dispatching, scheduling, logistics, or field service operations?

Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Fortis Fire & Safety’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Select...

Are you Hispanic/Latino?

Select...

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Service Coordinator

Preferred Qualifications

Apply for this job

Voluntary Self-Identification

Voluntary Self-Identification of Disability