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IT Operations Engineer I (on-site )

Eden Prairie, Minnesota, United States

Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! 

At Fortra, we’re breaking the attack chain. Ready to join us? 

The IT Operations Engineer I role is a foundational role, ideal for those with prior experience in an IT Service Desk setting.  You will be responsible for receiving, prioritizing, thoroughly documenting, and escalating end-user requests promptly. Your focus will be on providing active and effective resolution to meet user needs.

Problem resolution will often require the use of diagnostic and helpdesk request tracking tools. You will collaborate with both local and remote users, extending support for desktops, end-user computing technologies, and assisting in basic infrastructure support. This role is pivotal in ensuring swift and satisfactory solutions to end-user IT concerns.

WHAT YOU'LL DO

  • Provide on-site IT support at Fortra’s Corporate Headquarters located in Eden Prairie, Minnesota.
  • Provide support, log, and triage all IT-related issues, escalating for resolution and improving documentation processes.
  • Operational support of systems like DNS, SSO, VM, network, and printing services, under guidelines and constraints set by the infrastructure team.
  • Administer and utilize End User Computing tooling, such as Endpoint Management, software deployment, ticketing, and automation to support the Fortra users and business needs.
  • Ensure software license compliance and manage constrained workstation OS and software updates, per Fortra IT standards.
  • Manage and troubleshoot end-user devices and applications; handle account provisioning, access rights, and onboarding/offboarding processes.
  • Handle workstation provisioning, inventory, lifecycle, and ensure timely hardware/software deployment for new hires.
  • Conduct user orientations and training.
  • Collaborate with IT, Security, DevOps, and CloudOps teams on complex issues or projects.
  • Enhance team processes and work with cross-functional teams for project implementations.

QUALIFICATIONS

  • Must be local to Eden Prairie, Minnesota and able to work from the office at least four days a week.
  • At least 2 years’ experience working in an enterprise IT organization, in a technical support role.
  • Strong proficiency in operating systems (Windows, macOS, Linux), office productivity suites, and common software applications.
  • Proficiency in Microsoft 365 admin, Microsoft Active Directory, Exchange, MFA and Azure.
  • Good understanding of networking principles, protocols, and troubleshooting techniques.
  • Familiarity with remote support tools and techniques. (e.g. TeamViewer)
  • Professional certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Fundamentals or similar, are desired.
  • Excellent written and oral communication skills. Able to collaborate with technical and non-technical people at all levels of the organization.
  • Excellent customer service skills, with a history of going above and beyond.

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At Fortra, our compensation philosophy prioritizes fair market value and internal equity, aligning with your experience and specialized skill set.  

As a full-time, exempt employee at Fortra, you’ll enjoy a comprehensive benefits package that includes:  

  • Health, dental, and vision coverage as of hire 
  • Immediate enrollment in 401(k), HSA, and FSA plans 
  • Flexible PTO policy  
  • Tuition and personal enrichment reimbursement 
  • Option to enroll in ID Theft Protection Program   

Check out some of the of the other benefits we offer that are focused on your holistic well-being and our Diversity, Equity, and Inclusion program. 
 

Compensation

$60,000 - $65,000 USD

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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