Technical Writer

Fospha is the marketing measurement platform for eCommerce brands. We have found product/market fit in the last two years and quickly become a market leader for measurement with numerous awards and rocket-ship growth to match. We are the only business of our type to be a certified partner of Meta, TikTok and Snap, and have worked with our customers -some of the best-known eCommerce brands in the world to drive massive growth and value. We are now expanding globally and are looking for excellent candidates to join the next phase of our journey. 

The Role

We are seeking a skilled and detail-oriented Mid-Level Technical Writer with a passion for creating clear, concise, and user-friendly documentation. The ideal candidate will work closely with product managers, engineers, and other stakeholders to produce technical documents that simplify complex concepts for users. This role is essential for ensuring that our products are well-documented and easy to understand, contributing to a seamless user experience.

Key Responsibilities:

Documentation Creation:

• Develop, write, and maintain high-quality documentation including user manuals, product guides, technical specifications, and API documentation.
• Work closely with product teams to ensure all content is accurate and up-to-date.

Collaboration with Teams:

• Partner with product managers, engineers, designers, and other stakeholders to gather information and translate technical details into accessible documentation for a variety of audiences.

Content Management:

• Maintain a repository of documentation, ensuring consistency, clarity, and organization across all documents. Regularly update content as products evolve and new features are released.

User-Centered Writing:

• Ensure documentation is tailored to meet the needs of end-users, making technical concepts understandable and actionable. Conduct user research and feedback sessions to improve documentation based on real user insights

Documentation Standards:

• Establish and adhere to documentation standards and best practices to ensure consistency in tone, style, and format. Help define and refine documentation workflows and processes.

Technology Awareness:

• Stay informed about the latest industry trends and technologies relevant to our products, ensuring that documentation evolves alongside the product development process.

Professional Requirements:

• 3-5 years of experience in technical writing, preferably in a software or technology-related environment.

About You:

• Passionate about making complex information accessible and easy to understand. An advocate for user experience in all aspects of documentation
• Excellent communication skills and able to work well with technical and non-technical teams
• Strong multi-tasking, organisation and project management skills
• Able to problem-solve, adapt to changing priorities and work at a fast pace
• Exceptional attention to detail
• Experience using documentation tools such as Confluence, GitHub, Markdown, and other content management systems. Familiarity with diagramming tools is a plus
• Excited by the prospect of continuous learning and improvement

Benefits & Perks [London]

• Competitive Salary + OTE
• Pension scheme
• Private healthcare
• Work perks scheme and discounts
• We believe growth never stops and that is why we encourage all our employees to upskill: taking part in our Fospha L&D activities, structured training and leadership development programs as part of Blenheim Chalcot, as well as individual L&D budget to sign up to any other courses or training relevant to your role or career progression
• Regular all-company social events throughout year

Working location

The Fospha UK team is based at the Scale Space tech campus in West London - where you can partake in a full social calendar of community events & classes. Whilst at Fospha we pride ourselves on flexibility (accommodating hours and personal circumstances), we are an office-first company with a minimum 4 day/week office policy (5 during probation). In our experience this is the best way to get new joiners get up to speed quickly, benefiting from in-person learning, collaboration and social interactions!