Front Desk Coordinator (Plastic Surgery)

About Us

There are few surgeons with as much experience, expertise, and training as the physicians at The Foundation for Hair Restoration. As a double board-certified facial plastic and hair restorative surgeon, Dr. Epstein, the Founder and Director of the Foundation for Hair Restoration, works with Dr. Anthony Bared, a partner in the practice and fellowship-trained in facial plastic surgery. The entire staff exemplifies compassion and kindness, with everyone working towards the same goal - which is to provide the highest level of care in a warm and welcoming environment.

Summary/Objective

The front desk coordinator focuses on administrative duties while creating a welcoming environment for our patients. In this position, the front desk coordinator will work with the front office team answering incoming calls in a prompt and professional manner. In addition, they are responsible for data entry, scanning and assisting with other daily office functions.

Essential Duties and Responsibilities

• Greets patients and oversees entry of patient data in EHR System
• Captures contact information for prospective patients and generates leads
• Answers phones and effectively communicates with patients on their inquiries
• Alerts proper staff of patient's arrival
• Maintains a clean and organized front desk area
• Assists with social media marketing content
• Schedules appointments
• Processes payments for services
• Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff

Qualifications

• Prior experience in a medical office setting preferred
• Positive, outgoing and friendly attitude
• Excellent communication skills
• Experience with Microsoft Office (Word, Excel, Outlook)
• Experience with multi-line telephone system
• Highly organized
• Ability to multitask
• Punctual and reliable

Benefits

• 401(k) plus company match
• Health insurance
• Vision insurance
• Dental insurance
• Short and long term disability coverage
• Life insurance
• Supplemental insurance
• Paid time off
• Paid Holidays

Schedule

• Monday - Friday 8:30 - 5:00

Experience

• High end customer service: 2 years (preferred)