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AI Solutions Engineer

Palo Alto / San Francisco Bay Area

About Foundry

At Foundry we are on a mission to orchestrate the world’s compute capacity, rendering it universally accessible and useful. To do so, we are building a new breed of public cloud, backed by an orchestration platform that makes accessing AI compute as easy as turning on the light. We spun out of a PhD lab at Stanford about a year ago, and are backed by Sequoia, Lightspeed, Jeff Dean, Eric Schmidt, and many other incredible angels and advisors. We raised $80M to date, have customers, and revenue. 

Cloud computing is supposed to abstract away the hardware layer but ML infra is more complex than ever. Engineers should spend less time focusing on which chip they should use and more time on solving hard problems. Our orchestration platform makes using compute resources as easy as flipping a light switch. For more information, see below. 

 

Working at Foundry

We are not looking to change an industry—we are looking to revolutionize it. We don’t just dream big—we have the audacity to dream massively. We are not reaching for the stars to land on the moon—we are reaching for Mars, or even another galaxy. We make the impossible possible.

We focus on energy and clarity. We are team players, daring truth seekers, with no ego. We are growing quickly but maintain a flat structure by having an ownership mentality. We believe in asking the right questions in order to solve hard problems.

 

Joining Foundry

As the first Solutions Engineer, you’ll cover a lot of ground—from technical sales and customer support, to content and product development. Your knowledge of cloud infrastructure and AI/ML workflows will guide customers and our internal teams to success. Like you, our customers are technical people building on the frontier of AI, and the compute we offer is a vital resource in achieving their mission. You’ll build successful relationships with customers who will lean on you to envision what’s possible with Foundry. In addition to our customers, we’re a small, multi-disciplinary team ranging from product generalists to AI PhD’s that will be here to support you and vice-versa.

 

Responsibilities

Lead technical sales process from pre-sales to onboarding

  • Act as the primary technical contact during pre-sales, offering tailored solutions and guiding customers through deployment
  • Build and maintain strong relationships with key decision-makers and technical stakeholders at some of the most forward-looking AI companies
  • Partner with Sales to address and resolve any blockers preventing customers from adopting the product

Design technical solutions & provide customer support

  • Collaborate with customers to troubleshoot and resolve technical issues, optimizing solutions for their AI/ML workloads
  • Act as a primary contact for customer support, leveraging your deep understanding of the Foundry Cloud Platform and its use cases to quickly address customer requests
  • Assist customers with the deployment and scaling of AI/ML workflows on the Foundry Cloud Platform

Develop content & share knowledge

  • Develop technical content such as documentation, demos, and articles to support customers
  • Create and maintain internal knowledge bases and training materials for both technical and non-technical audiences
  • Lead workshops to educate customers and internal teams on product capabilities and best practices
  • Collaborate with marketing and product teams to create technical collateral and enablement materials

Provide product feedback & development

  • Gather and analyze customer feedback to inform the product roadmap
  • Provide technical feedback to product and engineering teams to improve features and resolve issues, diving into the codebase when necessary
  • Identify patterns and develop scalable solutions that can be implemented across multiple customers

 

Requirements

  • Bachelor’s or Master’s degree in Computer Science or related field
  • 4+ years of experience in a previous role as a Sales Engineer, Solutions Engineer, Solutions Architect, or Forward Deployed Engineer
  • Experience building tools and products for engineers / developers
  • Customer-first mentality with excellent written and verbal communication
  • Results-driven and an ability to self-direct toward the most impactful work
  • Eager to learn and grow alongside a constantly evolving AI landscape

 

Nice to have

  • Experience with AI/ML workloads
  • Experience at a Cloud provider (AWS, GCP, Azure)

 

Benefits

  • Health, dental, and vision coverage for you and your dependents
  • 401k Plan with 4% company match
  • 21 days of PTO & 14 company holidays; including 2 floating holidays

 

Salary Range Information

In consideration of market analysis and various pertinent factors, the remuneration bracket for this role is set between $170,000 and $230,000. Nevertheless, adjustments beyond this range could be warranted for candidates whose qualifications substantially deviate from those delineated in the job description.

 

In-Office requirement

Offices remain pivotal for fostering collaboration and nurturing Foundry's cultural ethos. For roles like the one at our Palo Alto HQ, employees are required to work from the office three days a week (typically Monday, Wednesday, and Thursday), ensuring a blend of in-person and remote work conducive to our team dynamics and operational needs. Exceptions for full remote work must be formally approved.

 

Equal Opportunity Employer

Foundry maintains a strict commitment to Equal Opportunity employment practices. All applicants are evaluated without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

We emphasize that candidates need not fulfill every expectation listed to be eligible for this position. Our objective is to cultivate a diverse team encompassing a spectrum of backgrounds, experiences, and skill sets.

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