Senior Quality Assurance Engineer

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About the role:

As a Sr. Quality Assurance Engineer at Fountain, you'll join a team of QA engineers responsible for ensuring the quality of our products. Collaborating closely with product managers, designers, software engineers, and customer support representatives, you'll ensure our products meet requirements and remain bug-free.

To excel in this role, you should possess a proven knack for bug-hunting, regression & exploratory testing, and building out automated testing scripts for end-to-end workflows. You should also possess strong communication & collaboration skills across different team roles, as well as a curious & proactive mindset.

The Fountain Engineering team is organized into product squads, each responsible for independently owning the product's quality and health. The teams are the domain experts of their products, are always looking to improve their operation, and iterate rapidly to develop new features. We build fast, and occasionally break things ;)

This role requires collaboration within a globally distributed organization, spanning different time zones, continents, and cultures (including Western and Northern Europe, USA, South Africa, Mexico, and more).

This position is a hybrid role requiring 2-3 days in our Guadalajara office.

What you'll be doing:

• Conducting comprehensive end-to-end testing of new features, enhancements, and bug fixes across desktop and mobile platforms
• Keeping a user-first approach to testing, ensuring a positive end-user experience
• Performing regression test on existing products end-to-end to ensure stability before releases
• Writing and maintaining automation scripts for end-to-end workflows
• Clearly documenting issues and improvements to the engineering team
• Working with implementation and customer success teams to reproduce, document, and escalate user-reported issues
• Engaging closely with product, design, and engineering teams throughout the product lifecycle, offering insights at every stage
• Providing regular updates on testing progress and overall product quality to the QA team and other stakeholders
• Assisting remote colleagues with questions about functionality that you’ve tested
• Documenting internal-facing summaries of notable features that you’ve tested
• Proactively identifying and addressing process improvements in collaboration with team members

What you should bring:

• 6+ years of experience in manual QA, including experience testing on both desktop and mobile platforms
• 3+ years of experience in writing and maintaining automated testing scripts for end-to-end workflows, ideally with Playwright or a Node.js framework
• Ability to read and understand code with focus on early defect prevention
• The ability to learn new concepts quickly, and be able to explain them to others
• Understanding of agile development processes
• Experience in issue tracking software, Linear preferred
• Responsiveness and excellent communication skills, both written and verbal, to facilitate effective collaboration with the team
• Ability to navigate ambiguity, escalate issues proactively, and multitask in a fast-paced environment

Nice to have:

• Experience in setting up automated testing frameworks
• Experience in B2B SaaS startup environments and remote international settings is preferred
• Knowledge of one or more of the following programming languages: Ruby on Rails, React, TypeScript, MongoDB, Express

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

The benefits we offer in Mexico include

• FULL TIME EMPLOYMENT
• Competitive health insurance plans
• Christmas bonus
• Flexible time off
• Fountain-wide perks including paid holidays, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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