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Revenue Operations Analyst

Mexico (Remote)

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

About the role

We are seeking a Revenue Operations Analyst to turn data into decisions and drive measurable improvements in sales efficiency and performance. You will partner with Marketing, Sales, and Customer Success to build trusted reporting, diagnose funnel and pipeline bottlenecks, and land process changes that improve forecast accuracy and deal velocity.You’ll own day-to-day Salesforce operations—data quality, basic admin/config, and dashboards—and use those insights to recommend and implement actions with sales managers.

What you’ll be doing:

  • Diagnose → recommend → implement → measure improvements to the sales process (response SLAs, stage definitions, exit criteria, next-step hygiene)
  • Assisting with the creation of Salesforce reports/dashboards for leads, opportunities, pipeline and ARR, plus a weekly Pipeline & Forecast Pack with clear actions for managers
  • Administering Salesforce basics including users, profiles, permission sets, fields, page layouts, validation rules and simple flows
  • Run lead lifecycle ops: routing rules, queues, SLAs, duplicate prevention, enrichment, and weekly audits with follow-ups to owners
  • Drive pipeline hygiene and deal velocity: monitor close dates, next steps, activity standards, stalled deals, and cycle time; propose targeted interventions
  • Running campaign and attribution operations including campaign setup, member statuses, list uploads and UTM governance
  • Support light deal-desk operations: price book checks, quote/approval routing, order-form QA against guardrails
  • Driving data quality and enrichment with monthly completeness and duplicate scorecards
  • Publishing weekly and monthly reporting packs and maintaining a simple request intake with SLAs and release notes
  • Assisting with documentation of processes and delivering quick enablement such as how-to guides, office hours and change summaries

What you should bring:

  • 2 to 4 years in Revenue Operations, Sales Operations or CRM administration in a B2B SaaS environment
  • Salesforce expertise in reports/dashboards, data model basics, validation rules, Flow Builder, data imports, and permission hygiene
  • Proficiency with Google Sheets or Excel 
  • Familiarity with lead lifecycle concepts, opportunity stages and attribution basics
  • Experience working with at least one of the following tool types such as marketing automation, routing, enrichment or sales engagement
  • Proven experience working to turn analysis into process changes that moved a KPI (e.g., response time, stage conversion, cycle time)
  • Clear written and verbal communication in English; organized, detail-oriented, and proactive
  • Based in Mexico with working hours that overlap with US & UK time zones (7-8am CST starts) 

Nice to Have:

  • Experience with e signature tools such as PandaDoc or DocuSign
  • Knowledge of enrichment tools such as Clay, Amplemarket etc
  • Basic SQL for ad hoc queries or deeper analysis

 

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

The benefits we offer in Mexico include

  • FULL TIME EMPLOYMENT
  • Competitive health insurance plans
  • Christmas bonus
  • Flexible time off
  • Fountain-wide perks including paid holidays, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

For information about how we use your information and the rights you have with respect to your information, visit our Privacy Policy.

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