Senior Implementation Manager

When you join the Fountain team, you become part of the leading enterprise solution for frontline workforce management. Fountain’s automated, customizable platform provides a seamless applicant experience for workers, while ensuring organizations can scale and manage their frontline talent.

We’ve helped hundreds of companies like UPS, CLEAR, Stitch Fix, GoPuff, Fetch, and sweetgreen to hire, onboard, and manage over 14 million workers in more than 75 countries.

In 2022, we closed $185M in our Series C, led by SoftBank and B Capital.

Join our growing team of highly collaborative, ambitious, and forward-thinking Fountaineers as we empower our hundreds of customers and millions of frontline workers around the world.

Let’s elevate frontline work together.

As a Senior Implementation Manager, you will be responsible for setting customers up for long-term success on Fountain by managing the implementation process for Fountain customers who purchase a range of solutions from Fountain’s growing suite of products. As the technical and operational quarterback post-sale and pre-customer success, you will drive adoption and customer value by managing overall project delivery, including system consulting, configuration, integrations, QA, setup, and customer education. You will join a growing Implementation and Onboarding team at Fountain, taking the lead to optimize documentation, process, strategy, and KPIs. 

To be successful as a Senior Implementation Manager, you should have comprehensive project management knowledge, be highly organized, thrive in and be effective in ambiguous environments, be able to easily communicate technical concepts to non-technical people, and be able to work collaboratively across organizations.

What you’ll be doing:

• Partner with sales to define project scope and ensure a seamless customer experience
• Own customer relationships through implementation (post-sale / pre-account management), collaborating with customers and internal stakeholders to understand business goals and define an implementation strategy
• Handle implementations of varying scales (medium to large enterprise scale) with a focus on time to value for customers
• Carry out implementation projects from beginning to end stages for mid-market to Enterprise customers
• Leverage Fountain software in the most efficient of ways in order to best teach and support customers, serving as a product expert
• Complete virtual consultations and optimization strategies, supports roll-outs
• Perform complex data migrations and advanced CSV imports/exports (ATS, CRM, HRIS, background, and assessment)
• Understand the fundamentals, processes, and terminology of corporate and high-volume recruiting and workforce management environments, as well as a basic conceptual understanding of ATS, CRM, Payroll, and HRIS platforms

What you should bring:

• Advanced understanding of the HR space, including hiring and workforce management concepts
• At least 8 years experience in a similar role; e.g., implementation, project management, professional services, consulting, etc
• HR Tech Experience with an ATS, CRM, or HRIS
• Proven track record with Enterprise-level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes 
• Bachelor's Degree or equivalent work experience 
• Proficiency with Google Suite, ticketing systems (e.g. Intercom, Linear)
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements
• Advanced understanding of and ability to explain system-to-system integrations
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making 
• Ability to travel onsite for customer kickoff meetings (typically 1-2 times per quarter)

Nice to have:

• PMP, Agile, SHRM, PHR, or related certifications
• Workato, Zapier, or similar integration middleware experience
• Familiarity with project management tools such as Asana

Salary Range: $101,000 - $132,000 USD + bonus, depending on location and experience

Even if you do not meet all the requirements above, we still encourage you to apply for this position. While we try to be thorough with our prerequisites, not everything about you as a candidate can be condensed into a list of bullet points. What do you have to lose?

Fountain offers an incredibly unique work environment. We employ a diverse team all over the world. Each Fountaineer is given the freedom to do their best work from wherever they choose. We also understand the importance of in-person connections and hold in-person meetings with your team and meet annually as an organization to build our relationships and focus on the future of moving Fountain Forward. 

The benefits we offer in the United States include competitive health plans and a retirement plan. Some Fountain-wide  perks offered to all employees across the globe include a flexible vacation policy, paid holidays, monthly lunch stipends, annual allowances for ongoing education related to your profession and career advancement, along with home office, cell phone, and wellness reimbursements. Fountain is a global employer, so some benefit offerings will vary from country to country.

Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status.

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