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Sales Support Specialist, Territory Sales

Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. 

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Sales Support Specialist plays a key role in managing customer accounts, order processing, and ensuring seamless shipping and service operations. This role involves maintaining pricing, order, and shipping knowledge, resolving customer issues, optimizing onboarding efficiencies, and collaborating with internal teams to enhance customer service quality.

In This Role

  • Develop deep expertise in our customer portfolio; including pricing models, shipping logistics, order minimums, and reorder cycles to anticipate needs and drive an exceptional customer experience
  • Partner strategically with National Account Executives to align on customer goals, uncover opportunities for growth, and deliver tailored solutions that strengthen long-term relationships
  • Own the order lifecycle from quote to delivery, ensuring precision, timeliness, and alignment with both customer expectations and Four Hands’ operational standards
  • Track and prioritize shipments by monitoring container flow, backorders, and fulfillment schedules to maximize efficiency and ensure seamless onboarding and replenishment
  • Continuously elevate service quality by resolving issues swiftly, identifying root causes, and collaborating cross-functionally to implement scalable process improvements
  • Foster alignment across functions: including Sales, Accounting, Logistics, Warehouse, and the Art Studio to improve data flow, and deliver a cohesive and reliable customer experience
  • Other duties as assigned, in accordance with training and qualifications
  • Uphold the Core Values and be a valuable member of the Four Hands Team
    • Be open and honest
    • Reach for excellence
    • Act with responsibility
    • Value the whole person
    • Enjoy the journey

The Ideal Person

  • 2+ years of customer service experience
  • Experience managing accounts within an online Client Relationship Management (CRM) system; Salesforce experience a plus
  • Experience using an ERP system (Microsoft Office 365 experience preferred)
  • Proficient in Microsoft Office with an emphasis on Outlook and Excel
  • Collaborative and passionate team player; natural rapport builder
  • Confident, personable, and professional character
  • Curious, resourceful, skilled communicators and presenter
  • Demonstrate strong verbal and written skills

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. 

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

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