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Customer Support Specialist

Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. 

Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.

The Customer Support Specialist plays a key role in the full lifecycle of customer orders—from entry to delivery. This role ensures orders are entered accurately, payments are validated correctly, shipments are coordinated on time, and any issues are resolved with urgency and ownership. You’ll work closely with Sales, Logistics, Finance, and our warehouse partners to keep orders moving, solve problems before they impact customers, and support a smooth, reliable experience at every step. 

In This Role

Essential Duties 
 
Order Management & Accuracy

  • Manage order entry, updates, cancellations, and pricing adjustments with a high level of accuracy and attention to detail
  • Validate payments and ensure compliance with order policies, approval workflows, and documentation requirements
  • Monitor order progress and act proactively to ensure orders move through each stage on time and within service expectations

Shipment Coordination

  • Build, release, and schedule shipments in alignment with warehouse operations
  • Coordinate pickups and deliveries by communicating directly with customers, warehouse teams, and carriers
  • Research and resolve shipment exceptions, including delays, carrier issues, and warehouse-related challenges 

Issue Resolution & Continuous Improvement

  • Investigate and resolve order or shipment errors, unreleased orders, and inventory discrepancies using sound judgment
  • Work with Logistics, Finance, Sales, and Customer Operations partners to identify root causes and recommend solutions
  • Contribute insights to improve workflows, reduce errors, and streamline the order-to-cash process

Payment Processing & Compliance

  • Reconcile customer payments—including credit card, wire, ACH, and check transactions—against ERP records and invoices
  • Maintain accurate and organized payment documentation within ERP system to ensure compliance with internal controls
  • Escalate discrepancies or at-risk transactions as needed to support financial accuracy 

General

  • Other duties as assigned, in accordance with training and qualifications
  • Uphold our Core Values and be a valuable member of the Four Hands team:  
    • Be open and honest  
    • Reach for excellence  
    • Act with responsibility  
    • Value the whole person  
    • Enjoy the journey 

The Ideal Person

  • Bachelor’s degree or equivalent experience in business, supply chain, operations, or related field preferred
  • 5+ years of experience preferred in order management, logistics, or customer operations
  • Strong attention to detail with the ability to manage data accurately and follow established workflows
  • Proven ability to exercise discretion, use sound judgment, and make decisions independently
  • Excellent communication and relationship-building skills across teams and with external partners
  • Proficiency with ERP systems (Microsoft Dynamics 365 preferred)
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment 

About Four Hands

Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home. 

Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.

And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

Visit www.FourHands.com for more information.

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