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Quality Assurance Team Lead
Austin, TX
Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
Four Hands is looking for an innovative and experienced Quality Assurance Team Lead for our Technology team who will develop, plan, execute, and manage our test processes, strategies, and plans. The ideal individual will establish our testing standards and procedures to meet and exceed the quality standards of each project and our organization. This role will partner cross-departmentally within Four Hands to ensure QA success.
In This Role
Quality Systems & Process Management
- Establish and maintain quality and reliability testing procedures aligned with organizational standards
- Continuously refine QA processes to improve efficiency and consistency
- Manage departmental budgets and forecasts for testing services
Testing Strategy & Execution
- Define team-wide testing strategies, objectives, and measurable metrics
- Lead the team in developing test cases aligned with requirements, constraints, and project goals
- Plan and execute software tests by selecting appropriate testing approaches for each project
- Utilize automation tools where appropriate to enhance accuracy and speed
Risk Management & Issue Resolution
- Proactively identify and mitigate testing risks such as defects, bottlenecks, or capacity constraints
- Collaborate with Development teams to ensure clear defect reporting and timely resolution
Cross-Functional Collaboration
- Partner with Project Managers to allocate resources and set realistic QA timelines
- Work with Developers and other stakeholders to ensure clear understanding of project requirements and test plans
- Communicate testing progress, risks, and needs clearly across teams
Tools, Environment & Optimization
- Ensure QA testers have the tools, software, and environments they need for effective testing
- Monitor project status and adjust testing processes or resource allocation as needed
Leadership and Team Management
- Lead and mentor a team of sales support managers to deliver results aligned with Four Hands' strategic objectives
- Facilitate effective communication and collaboration among team members, encouraging idea sharing and best practices
- Foster individual growth and skill enhancement through regular feedback, training sessions, and professional development opportunities
- Monitor progress towards goals through regular check-ins and performance reviews, providing constructive feedback and guidance
- Promote a culture of continuous improvement by encouraging team members to analyze performance outcomes, identify areas for enhancement, and propose innovative solutions.
- Foster a culture of trust, teamwork, and collaboration, promoting continuous improvement and employee engagement
Other Duties
- Other duties as assigned, in accordance with training and qualifications
- Uphold the Core Values and be a valuable member of the Four Hands team
- Be open and honest
- Reach for excellence
- Act with responsibility
- Value the whole person
- Enjoy the journey
The Ideal Person
- 7+ years in test management for enterprise-level, multi-system initiatives
- 5+ years in quality management with proven leadership and mentoring capabilities
- Hands-on expertise in manual and automation testing including Playwright /Selenium and other Automation tools
- Experienced in API testing (Postman, /Rest Assured) and performance testing tools
- Strong experience with AI-driven testing tools and emerging AI technologies
- Skilled in building and implementing automation frameworks from scratch
- Solid understanding of SDLC, Agile methodologies, and test management tools (Jira, BrowserStack tools)
- Experience in testing ERP (D365), CRM (Salesforce), EDI, EDW, PLM, TMS, WMS (Infios), and Web platforms
- Proficient in SQL queries and database
- Excellent cross-functional collaboration skills, aligning QA goals with business and technical teams
- Defines and enforces specific, measurable QA KPIs to ensure consistent quality delivery
About Four Hands
Headquartered in Austin, Texas, since 1996, Four Hands crafts furniture, art and décor — pieces that are all about creating space. Timeless, thoughtful designs with endless possibilities. Pieces meant to be experienced and form a whole that feels like home.
Our trade customers range from interior designers to large retailers who rely on our expertise to grow and guide their business to success. We treat our partners as part of the Four Hands family, championing them and rooting for their every win.
And, we are constantly pursuing better — from sourcing the finest materials and finishes to seeking fresh inspiration to elevate our designs — we are never settled, never done.
Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.
Visit www.FourHands.com for more information.
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