Infrastructure and Operations Associate Director

Reports to: Vice President, IT 

Position Summary 

As the Associate Director of Infrastructure and Operations, you will play a pivotal role in ensuring that our company's technological infrastructure and operations support our mission to provide solutions that aim to eradicate obesity and type 2 diabetes, for good. In this high-impact position, you will be responsible for managing a 24x7 Service Desk team, overseeing infrastructure, desktop support, and the digital experience, and efficiently handle change control processes. This role requires a strong leader who can help scale our operations to meet the demands of a high-growth business.  

Primary Responsibilities 

• Lead the day-to-day operations of Fractyl Health’s network, storage, security, and cloud infrastructure.  

• Manage and mature the existing external IT service desk, ensuring mutually defined SLAs are achieved.  

• Collaborate with existing IT service desk to support organization on-site and remain available to be on-site 4-5 days, as needed.  

• Ensure harmonized, consistent IT Operations and reliable end-user support experiences for HQ and remote users.    

• Oversee the deployment, monitoring, maintenance, development, upgrade, and support of security systems, servers, desktop devices, IT operations applications, networks, and the service desk.  

• Implement best practices for MS-based cloud architecture, including security, compliance, high availability, and disaster recovery.  

• Manage external service provider(s) to ensure all system configurations, software installations, updates, and upgrades to Windows servers, MS services, applications, and other infrastructure systems occur.  

• Monitor system performance and availability, proactively taking steps to maximize uptime and performance across both cloud and on-premises environments.  

• Develop capacity plans and budgets that meet the growth, scalability, and changing needs of the business, optimizing costs across cloud and on-premises infrastructure.  

• Develop and test comprehensive disaster recovery and business continuity plans, particularly in cloud environments.  

• Partner with IT leadership to develop, implement, and maintain IT policies, procedures, and associated plans for security, data center, desktops, and infrastructure based on industry-standard best practices, SOX, FDA, and GxP requirements.  

• Collaborate with cross-functional teams to understand and meet their IT infrastructure needs, particularly in support of medical device research and development activities.  

• Perform all activities in compliance with applicable regulations, Fractyl’s policies and guidelines, including, but not limited to, timely documentation of activities and maintaining all required applicable training.  

• Bring a “can do” spirit to work and deliver on other responsibilities as assigned.  

Education or Certification Requirements 

• Bachelor's degree in Information Technology, Computer Science, or a related field.  

Professional Work Experience 

• 10+ years of progressive experience in IT infrastructure(including servers, networks, and storage systems) and end-user support, with at least 3 years in a leadership role.  

• Expertise in managing cloud platforms (e.g., AWS, Azure) and hybrid infrastructure environments. 

• Strong understanding of cybersecurity principles, compliance requirements, and risk management.  

• Familiarity with regulatory frameworks such as GxP, CSV (CRF 21 Part 11) FDA, and ISO 13485 is a plus.  

• Proven ability to manage third-party service providers, cross-functional teams and drive complex projects to successful completion.  

• Proficiency in ITIL or other IT service management frameworks.  

• Applicable experience in biotech, pharmaceutical and/or medical device industries preferred.  

• Prior vocational experience in related fields a plus (i.e. Co-Ops, Internships, Fellowships, etc.).  

Other Essentials and Key Success Factors 

• Successful track record of working in high-growth and dynamic organizations 

• Demonstrated record of intellectual curiosity, innovation and creative problem solving with an entrepreneurial spirit 

• Ability to lead fast-paced projects with a keen sense of urgency to get the job done well 

• Evidence of "hands-on" experience and expertise 

• Proven and successful track record as a team-player and collaborator in small working environments 

• Highly organized and detail oriented with a passion to deliver quality results 

• Excellent verbal and written communication skills, with experience translating technical concepts into user-friendly documentation 

• Highest levels of professionalism, confidence, personal values and ethical standards 

Additional Position Requirements 

• Ability to lift up to 50 lbs. 

Travel 

This position may require travel, as needed. 

The description and requirements outlined above are general; additional requirements may apply.