Job Application for Driver Services Associate at FREENOW

Location: Madrid

FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive.

This exciting customer-facing role assisting the Operations Manager aims to develop, manage & build relationships with our most important customers - our drivers. In this role, you will ensure that drivers using the FREENOW platform are offering the best quality of service possible by identifying, proposing new ideas and actioning a variety of driver behaviours. You will strive to deliver a superior level of service to drivers using the FREE NOW App, so they in turn can provide a superior level of service to our passengers.

Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Driver Services Associates who strive for excellence and like to have fun. Are you ready for your next ride?

YOUR DAILY ADVENTURES WILL INCLUDE:

Being the first point of contact for drivers and delivering excellent and personalised support to new and existing drivers through calls and face to face visits.
Onboarding drivers, including ones with zero emission vehicles, ensuring accuracy and an excellent level of face to face service.
Collaborating across departments to generate interest FREENOW strategy amongst our existing driver base.
Enabling successful performance through driver engagement campaigns
Supporting in additional projects including follow up of driver quality, engagement and acquisition, deployment of on car advertisement, driver app improvement & bug reporting, testing and competitor research & market share analysis.

TO BE SUCCESSFUL IN THIS ROLE:

6 months or 1 year experience in an operational or customer facing role. Experience in the ride-hailing industry is a bonus.
You are a relationship-builder, enjoy meeting new people and are great at quickly understanding how to best work together.
Excellent customer service & organisational skills, eye for detail and problem-solving mindset.
Proactive, personable, confident and able to deal with an array of different characters and tailor your communication accordingly.
Being comfortable working with datasets & making data driven decisions.
Excellent level of written and verbal communication skills in Spanish and English.

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit	Health insurance
Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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Are you currently based/willing to relocate to Madrid?

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What is your Spanish level? *

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Do you have experience dealing with customers F2F?

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What is your earliest possible starting date? (work permit, notice period, etc.)

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I hereby give my consent to add my application data to the talent pool in case of a rejection to get back to me for similar vacancies.

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Please confirm your legal work authorization status. If you currently require sponsorship (or will require sponsorship in the future), please include: The type of visa or sponsorship you currently have (or will require in the future). The timing of when you will require sponsorship. Any additional information that FREENOW may need to know in determining whether or not they will be able to provide sponsorship.

I hereby agree that, in the case that my initial application is initially rejected, my application data can be added to a talent pool so that I can be contacted should a similar vacancy arise.

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FN Demographic Questions

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of ethnic origin and nationality, gender identity, physical and mental abilities, religion, sexual orientation, social background or age.

We only invite applicants to voluntarily and anonymously share their demographic background in order to identify areas of improvement in our hiring process. Your answers have no impact on the outcome of your application.

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Do you have a physical or mental ability or chronic condition that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

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Driver Services Associate

YOUR DAILY ADVENTURES WILL INCLUDE:

TO BE SUCCESSFUL IN THIS ROLE:

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

Apply for this job

FN Demographic Questions