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Location: Lisbon

Being a Customer Care Executive is a role combining front office and back office duties for both drivers and passengers using FREENOW. You face users and turn them into the most passionate FREENOW lovers, looking for unique and exciting ways to solve problems. You’ll be providing exceptional support, ensuring that issues are resolved promptly and efficiently. You’ll be providing exceptional support, ensuring that issues occurring are resolved promptly and efficiently as part of our top-performing Customer Experience team. Your goal will be to ensure high-quality service to our clients and that our Real-Time Team runs smoothly and profitably.

Shifts: 8h per day, Monday to Sunday (incl. Bank Holidays), with 2 days off per week

Compensation: The salary for this role goes up to 17,000€, but the exact amount will depend on experience, skills, and qualifications, to be further assessed during the interviewing process.

YOUR DAILY ADVENTURES WILL INCLUDE:

Deliver high-quality support via our emails, chats and calls support platform
Be a passionate advocate and show empathy to our passengers and drivers while solving problems and addressing unsatisfactory experiences
Triage issues and escalate them to PDC Specialists team, Customer Excellence, Operations, B2B & Product
Cooperate with other departments to assist inside projects (ex. Macros review, On-Car-Advertising project, Document Validation support)

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

Initial experience in customer support is required
The ability to speak, read and write English and Spanish and/or Italian, any other language is a plus - Please submit your application in English
Good problem solving and active listening skills
Ability to multitask and perform effectively under pressure
Detail-oriented, proactive in process improvements

BENEFITS & PERKS IN A NUTSHELL:

Sabbatical & special leave policies	LinkedIn Learning
Mobility Credit	WeRoad partnership
Employee assistance program	Short term EU work policy
Health Insurance

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

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Customer Care Executive with Spanish and/or Italian

YOUR DAILY ADVENTURES WILL INCLUDE:

Our Tools: Google Suite | Microsoft Office | Zendesk

TO BE SUCCESSFUL IN THIS ROLE:

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

Apply for this job