Job Application for Customer Success Manager at FREENOW

Location: Hamburg, Munich or Berlin

As a Customer Success Manager at FREENOW for Business, you are the primary point of contact for our business customers. You are responsible for their success and our growth. Together with the team, you develop strategies and initiatives to enhance our product for our customers and help them use it as efficiently and successfully as possible. You shape the entire customer journey—from activation to ongoing account management—while being supported by an international team that brings engagement, passion, and ideas to the table.

YOUR DAILY ADVENTURES WILL INCLUDE:

You manage and advise Mid Market customers in Germany, building strong and long-term relationships.
You continuously provide valuable insights and performance data to support your customers.
Your analytical mindset helps you derive actionable insights from data.
You collaborate closely with internal and external stakeholders and take full responsibility for the German market.

Our Tech Tools/Core Competences: Tableau | Metabase | Excel | Jira

TO BE SUCCESSFUL IN THIS ROLE:

1–2 years of professional experience
Strong strategic and analytical thinking
Sales understanding and customer orientation
Excellent German and English skills (written and spoken)

BENEFITS & PERKS IN A NUTSHELL:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit	Health Insurance
Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

FREENOW is the Mobility Super App with the largest vehicle choice for consumers across Europe. More than 54 million users in 16 markets and in over 170 cities today are already moving freely from A to B by accessing the largest selection of mobility options available in one app.

Through the unique integration of mobility brands and payment services, they can book their nearest taxi, private hire vehicle, car sharing or micro-mobility option such as eScooters, eMopeds, and eBikes within the app. FREENOW aggregates numerous mobility brands with the ambition to make urban mobility more efficient and sustainable without adding new vehicles on the street.

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FREENOW is an equal opportunity employer and we consider qualified applicants regardless of ethnic origin and nationality, gender identity, physical and mental abilities, religion, sexual orientation, social background or age.

We only invite applicants to voluntarily and anonymously share their demographic background in order to identify areas of improvement in our hiring process. Your answers have no impact on the outcome of your application.

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Customer Success Manager

YOUR DAILY ADVENTURES WILL INCLUDE:

TO BE SUCCESSFUL IN THIS ROLE:

BENEFITS & PERKS IN A NUTSHELL:

DIVERSITY, EQUITY & INCLUSION:

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

Apply for this job

FN Demographic Questions