Job Application for Mitarbeiter/in im Bereich Kundenservice und Operations at FREENOW

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Standort: Berlin

Als Driver Operations Executive wirst du Teil eines hochmotivierten Teams und zum wichtigsten lokalen Ansprechpartner (m/w/d) für unsere Fahrer und Unternehmer in Berlin. Du trägst so maßgeblich zur Zufriedenheit und Qualität der Freenow Flotte in Berlin bei und deine Arbeit leistet einen direkten Beitrag zum Erfolg und Wachstum von Freenow.
Wir freuen uns über deine Bewerbung! Bitte schick sie uns in Englischer Sprache, damit unsere zentrale Personalabteilung sie richtig prüfen kann.

DEIN AUFGABENBEREICH:

Kundenbetreuung für unsere angeschlossenen Fahrer und Unternehmer während unserer Öffnungszeiten und als 2nd Level Support über Zendes
Qualitätssicherung und Monitoring von Fahrverhalten und Flottenperformance
Vertrieb von Freenow Außenwerbung
Support bei der Implementierung von neuen Prozessen, sowie im Projekt-Management (Expansion in neue Städte, Launch neuer Mobility-Innovationen)
Account Management und Networking in der lokalen Mobilitäts-Branche
Wettbewerbsbeobachtung in der lokalen Mobilitäts-Branche
Zusammenarbeit mit zentralen Abteilungen (Pricing, Marketplace Performance, Product and Customer Care)

DAS BRINGS DU MIT:

Hohe Motivation unsere Fahrer mit einer positiven Einstellung zu unterstützen
Du hast ein Auge für Details und legst bei allem, was du tust, Wert auf Qualität
Idealerweise erste Erfahrung in einer ähnlichen Rolle (Operations, Customer Service oder Key Account Management)
Gute Google-Suite / MS Office Kenntnisse
Sehr gute Deutsch- (mind. C1) und Englischkenntnisse (mind. B2) in Wort und Schrift
Strukturierte Arbeitsweise
Gute Kommunikationsfähigkeit sowie soziale Kompetenz runden dein Profil ab
Verfügbarkeit während unsere Öffnungszeiten (Montag, Mittwoch und Freitag)

DEINE VORTEILE, KURZGESAGT:

Flexible working arrangements	LinkedIn Learning
Sabbatical & special leave policies	WeRoad partnership
Birthday, 24th + 31st December off	Short term EU work policy
Mobility Credit	Health Insurance
Employee assistance program

Plus more local benefits depending on your work location!

DIVERSITY, EQUITY & INCLUSION:

Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

We are Freenow, the European taxi app with the broadest multi-mobility offering, available in 9 markets and over 180 cities. Our app gives millions of passengers the freedom to move with a wide choice of services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds and public transport.Headquartered in Hamburg and led by our CEO Thomas Zimmermann, we are on a mission to make urban mobility more efficient, sustainable and inclusive.Since July 2025 we have been part of Lyft, a global mobility platform connecting riders and drivers for billions of rides across North America and Europe. Together we are building a more caring and connected world, creating new opportunities for innovation, growth and impact.

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What is your proficiency level in German?

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Are you living in Berlin at the moment and able to work in the office? (Monday 9-18, Wednesday 9-14 and Friday 9-16)

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FREENOW Demographic Questions

FREENOW is an equal opportunity employer and we consider qualified applicants regardless of ethnic origin and nationality, gender identity, physical and mental abilities, religion, sexual orientation, social background or age.

We only invite applicants to voluntarily and anonymously share their demographic background in order to identify areas of improvement in our hiring process. Your answers have no impact on the outcome of your application.

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Do you have a physical or mental ability or chronic condition that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?

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Mitarbeiter/in im Bereich Kundenservice und Operations

DEIN AUFGABENBEREICH:

DAS BRINGS DU MIT:

DEINE VORTEILE, KURZGESAGT:

DIVERSITY, EQUITY & INCLUSION:

SEE WHAT OUR AWESOME COLLEAGUES SAY ABOUT US:

ABOUT FREENOW:

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FREENOW Demographic Questions