Operations Manager (F/M/D)
Location: Come and join us in Berlin or Hamburg!
Freenow by Lyft empowers smarter mobility decisions helping people to move freely and cities to thrive.
Be ready to work in a multinational, diverse, highly motivated and collaborative marketing team who strives for excellence and likes to have fun. Are you ready for your next ride?
Join us in building the operational backbone of our German market! As an instrumental part of our team, this role is designed to spearhead operational advancements through the power of data-driven insights and local intelligence. Your mission? Uncover untapped opportunities, streamline our processes for peak efficiency, and orchestrate seamless roll-outs of improvements. Embrace the leadership mantle by driving impactful projects and steering product feature enhancements.
YOUR DAILY ADVENTURES WILL INCLUDE:
- Work on the forefront of day-to-day operations and translate real-world feedback from drivers and fleet partners into business cases that drive product and process innovation.
- Design and implement end-to-end strategies (e.g. allocation, incentive programs, communication) to optimize passenger and driver experience, using data to identify and solve systemic bottlenecks.
- Own large-scale projects from conception to post-launch evaluation, such as fleet type launches or marketplace feature configurations to ensure we maintain a competitive edge in the German market.
- Coordinate the launch of new cities and the introduction of new mobility segments in line with the expansion roadmap to scale Freenow’s footprint and diversify the service offering across the country.
- Identify, negotiate, and scale relationships with major fleet owners and cooperatives to provide a stable, professional supply base.
- Manage the development and continuous improvement of operational processes and tools, ensuring they are scalable and aligned with our growth targets.
- Lead local operations forums and manage a complex matrix of central stakeholders to negotiate priorities and secure buy-in for high-impact operational changes.
Our tools: GSuite, Tableau, Metabase
TO BE SUCCESSFUL IN THIS ROLE:
- 5+ years in a high-growth startup or fast-paced operations environment, track record of owning operational workstreams and delivering market-level results (Preferred familiarity with ride-hailing or app-based delivery services).
- Proven capability to take full ownership of complex initiatives, effectively aligning diverse stakeholder groups to drive consensus and deliver permanent solutions.
- Ability to navigate large datasets and extract actionable insights that steer operational strategy and drive meaningful business improvements.
- Understanding of marketplace unit economics and the ability to balance growth with profitability.
- Exceptional structured work approach with experience in designing and auditing operational frameworks to ensure quality and scalability.
- Excellent verbal and written communication skills in both German (C1) and English, with the professional maturity to handle internal and external negotiations.
BENEFITS & PERKS IN A NUTSHELL:
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DIVERSITY, EQUITY & INCLUSION:
Freenow is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age.
We want you to grow and evolve, bring your true self to work.
ABOUT FREENOW:
Freenow by Lyft empowers smarter mobility decisions, helping people to move freely and cities to thrive. Through our multi-mobility app, we feature broad options for everyone across 9 European markets and over 180 cities. Millions of passengers can access services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport within a single app.
In July 2025 Freenow was acquired by Lyft, a global mobility platform, which connects riders and drivers for billions of rides across North America and Europe. Together, Freenow and Lyft are creating a more caring and connected world, with transportation for everyone. We are a global, diverse, highly motivated, and collaborative team that strives for excellence and likes to have fun. Ready for your next ride?
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