FreeWill is an award-winning, social-good startup that has partnered with 2,400+ nonprofits who support our mission while generating $13B in gift commitments for nonprofits since we were founded in 2017. We’ve been featured in the New York Times, Forbes, Oprah’s magazine, and our co-CEOs have even been named to Town & Country’s “Top 50 Philanthropists” list.

All of this is because we’ve figured out how to make some powerful (but complicated!) ways to donate much easier and more accessible. Our products make things easier for the donors who want to change the world and for nonprofits doing heroic work around the planet.

In the last 8 years, we’ve grown from 5 people to 200+ (all smart, tenacious, and kind), and continue to grow. We’d love to have you be a part of this adventure. We were named a "Most Loved Workplace" by both Newsweek and Best Practice Institute and in 2025, we were named as one of Forbes' Best Startup Employers and the 2025 Most Loved Workplaces® for Diversity; you can also check us out on Glassdoor! Curious about company culture and management at FreeWill? Check out the 2025 Best Manager Ever podcast featuring Anthony Sottile, FreeWill's VP of Partner Success on either Spotify or Apple.

Full-time • Excellent Benefits  • Work from Anywhere in the US (except AL, CO, or LA)

About the role

The Digital Production Manager is the operational backbone of FreeWill's Digital Services team, responsible for keeping 500+ Planned Giving Microsites running smoothly while continuously improving how the team works. This role combines hands-on technical execution (web design, development, content production) with rigorous project coordination and process ownership. You’ll act as the link between partners, internal strategists, and contract developers, translating requests into action, building systems that scale, and ensuring nothing falls through the cracks.

This is a good fit for someone with deep creative agency experience who's worn all the hats, someone who's gone from client call to wireframe to deployed site in the same week and enjoyed every part of it. You get genuine satisfaction from bringing order to complexity, you treat clear communication as a craft worth perfecting, and you're energized by the challenge of building operational infrastructure while the plane is in flight.

This is a full-time, remote position in the United States.

FreeWill has set compensation and a non-negotiation policy for fairness reasons (we don't think that an individual's pay should be determined by how comfortable they are negotiating). As a result, we like to be transparent and up front about the compensation. When we make an offer, we provide multiple options so that employees can choose between compensation packages that prioritize salary or stock options. The salary for this role is $70,000 and will come with equity and full benefits. 

What you'll do

• Serve as the primary point of contact for partner requests, managing intake through shared inboxes and Slack, setting expectations, and providing clear status updates throughout the project lifecycle.
• Coordinate work across contract developers by scoping requests, assigning tasks, tracking progress, and ensuring deliverables meet quality standards before they reach partners.
• Execute design and development work directly, including building and modifying sites in WordPress, creating and editing visual assets in Photoshop or Figma, and writing clean HTML/CSS/JS when the situation calls for it. Git and GitHub are part of your regular workflow, not something you need to Google.
• Own project tracking and documentation in Notion, maintaining accurate records of decisions, partner context, and project status so the team always knows where things stand.
• Build and refine operational systems, including intake workflows, QC checklists, handoff processes, and documentation standards. Conduct quarterly reviews to identify what's working and what needs to change.
• Handle bespoke and one-off requests with flexibility, problem-solving edge cases that don't fit standard workflows, while flagging patterns that suggest the need for new processes.
• QC completed work for accuracy, brand consistency, and basic accessibility before delivery.
• Communicate proactively, clearly, and with empathy with partners and internal stakeholders- setting expectations, confirming launches, explaining delays, and providing technical guidance in ways they can genuinely understand.

What we're looking for

• Operational obsession. You notice inefficiencies, you document what you learn, and you build systems that make future work easier. You find satisfaction in a clean tracker and a well-written process doc.
• Real web design and development chops. You've built websites from scratch, not just edited templates. You’re fluent in HTML and CSS, with strong JavaScript experience using React and Next.js. You work comfortably in WordPress, you're at home in GitHub, and you can move between design tools and code editors without friction.
• Agency generalist background. You've worked somewhere that required you to be a designer on Monday, a developer on Tuesday, a project manager on Wednesday, and client-facing all three days. You know how to ship work with limited resources and tight timelines.
• Excellent written communication. You write clearly and concisely for different audiences, whether that's a partner who needs a plain-English explanation or a developer who needs precise specs. You take pride in emails that don't require follow-up questions.
• Comfort with ambiguity and change. The product offering evolves, partners have unique needs, and priorities shift. You adapt without losing your grip on what's in flight.
• Attention to detail and follow-through. You catch errors before they ship, you close loops, and you don't let things quietly drop.

Nice to have

• Experience with Notion, Figma, or similar tools for project management and design collaboration.
• Familiarity with domains, DNS, analytics platforms, or accessibility standards (WCAG).
• Background in nonprofit tech, SaaS, or B2B environments.
• Experience managing or coordinating contractors or freelancers.

Hiring Process:

• Initial Phone Screen (30 minutes)
• Hiring Manager Video Interview (30 minutes)
• Take Home Assignment (1 hour; on your own time)
• Final Video Interview (30 minutes; small panel of FreeWill team members) 
• Offer (contingent on positive references)

Please note that steps in the hiring process can and may change and the Recruiter will be your point of contact in sharing any updates in terms of the process. If you are selected to move forward in this process, the Recruiter will share more details about the hiring process and interviewers. However, this is a good estimate of what you can expect. For most roles, our hiring processes take an average of 4-6 weeks.

Benefits

In addition to the immense personal and professional satisfaction you’ll gain from helping to raise $1T for high impact nonprofits in a kind and joyful work environment, full time employees at FreeWill are eligible for the following benefits:

• Work from home 
• Flexible Paid Time Off policy. We trust staff to manage their own schedules and take the time off you need to be your best, as long as your work is on track. We recommend staff take a minimum of three weeks annually
• Flexible hours
• Competitive salary
• Commuter benefits
• Company stock options
• 401k
• Medical/Dental/Vision (some single coverage medical plans are 100% employer paid, subsidized rates for spousal, parent-child, and family coverage)
• Short-term and long-term disability insurance
• Life and AD&D insurance
• Free One Medical membership
• Paid parental leave for all parents

Perks

• Regular (virtual) team events
• $250 monthly co-working budget which can be used for local co-working spaces and your home wifi bill
• $300 annual budget to outfit your home office or cover utility bills
• $1,000 referral bonuses for growing our FreeWill community
• $1,000 annual professional development budget

FreeWill is an equal opportunity employer and we value diversity. We are committed to finding talent that is not determined on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

We are a remote-first company that’s able to hire in 47 states and D.C. Unfortunately, we are unable to hire in Colorado, Alabama, or Louisiana at this time. We also can’t sponsor working visas, so all applicants will need to have work authorization in the US.

Don’t check off every box in the requirements listed above? Please apply anyway! Studies have shown that marginalized communities - such as women, LGBTQ+ and people of color - are less likely to apply to jobs unless they meet every single qualification. FreeWill is dedicated to building an inclusive, diverse, equitable, and accessible workplace that fosters a sense of belonging – so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to still consider submitting an application. You may be just the right candidate for this role or another one of our openings!

AI Policy

We are excited to engage with candidates who can demonstrate their experience and skills through their own words and work, not through AI-generated content. We want to understand your genuine interest in the company and your unique perspectives, not simply AI-driven responses. We ask that you refrain from use of AI-generated content during the hiring process which includes phone screens, video interviews, tech screens, or other assessment stages except as otherwise indicated to you by the Recruiter.

For example: Using ChatGPT to generate scripted answers to application questions or during phone screens and video interviews is strongly discouraged and will result in not moving forward in the hiring process. However, the use of an AI design tool to enhance the design of a presentation deck is permitted.

The Recruiter will be able to provide additional guidance during the hiring process if needed. If hired at FreeWill, we do encourage the use of AI in your role to build upon or enhance your skill set.