Site Reliability Engineer

About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With Freshbooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best — growing their businesses.

At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental wellbeing. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow and make an impact on small business owners and accountants.

Site Reliability Engineer

As a Site Reliability Engineer, you’ll collaborate closely with our platform team to build secure, scalable infrastructure that empowers our feature teams to deliver top-tier services to FreshBooks customers. This role will give you the opportunity to implement best practices in reliability, automation, and scalability, all while working in a supportive, innovative environment.

NOTE: This role can be worked remotely from Netherlands.

What You'll Do as a Site Reliability Engineer

• Develop, deploy, and manage cloud-native infrastructure to support FreshBooks’ SaaS platform.
• Design and implement observability solutions with tools like DataDog, Prometheus, and Grafana for proactive monitoring, fast incident detection, and optimal performance.
• Play a key role in our incident response, focusing on root-cause analysis and reliability improvements. Participate in a rotating weekly on-call schedule to ensure high availability.
• Lead automation of infrastructure and operational processes using Infrastructure as Code (IaC) tools like Terraform, to reduce manual work and improve scalability.
• Work closely with the engineering team to design, develop, test, debug, and scale resilient cloud-native applications, ensuring they meet high standards of performance and reliability.
• Partner with DevOps to refine CI/CD pipelines, ensuring seamless code deployment and efficient rollbacks.

What You'll Bring to the Role

• 4+ years of experience in implementation, operations, and maintenance of cloud services preferably Google Cloud Platform
• Proven experience in root-cause analysis and incident resolution
• Experience with containers and orchestration tools, like Kubernetes and Docker
• Proficiency in Infrastructure as Code (IaC) tools like Terraform
• Knowledge of monitoring and observability tools, such as DataDog, Prometheus, and Grafana
• Experience in building systems in a microservice environment
• Understanding the basic building blocks of resilient and scalable software

You'll Stand Out If You Have

• Familiarity with modern software development practices, including TDD/BDD and hexagonal architecture
• Understanding of Linux fundamentals, including process scheduling, signals, namespaces, and authentication/authorization
• Familiarity with message brokers like RabbitMQ
• Experience with web applications developed in Python or Ruby

Why FreshBooks?

At FreshBooks, every team member knows their voice is heard and their contributions matter, making a difference in the lives of millions of small business owners and accountants across the world. Grow your career, work on projects that excite you, and thrive in a supportive and collaborative environment. 

Perks & Benefits:

• 🩺 Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
• 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
• 🌱Working environments to help You thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office. We are committed to creating supportive and flexible environments to support the best interests of the team, collaboration, and mental wellbeing.
• 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
• 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Closing

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or accessibility@freshbooks.com.