Senior Manager, Communications (12 Month Contract)

About FreshBooks

FreshBooks is a leading cloud-based SaaS accounting software platform built for small business owners and consistently ranks #1 easiest to use. With an emphasis on keeping things simple and stress-free wherever possible, FreshBooks makes the hard parts of running a business a little bit easier. With Freshbooks, our customers can get paid faster and spend less time on admin and paperwork, so they can focus on what they do best — growing their businesses.

At FreshBooks, we believe in human-centric connections that empower teams to do their best work. Headquartered in Toronto, Canada, our team operates in clusters across North America and Europe using a variety of working environments - remote, hybrid, and in-office - all based on what’s best for the team, collaboration, and mental wellbeing. We are committed to creating a supportive and flexible workplace where everyone can thrive, grow and make an impact on small business owners and accountants.

The Opportunity - Senior Manager, Communications

As Senior Manager, Communications, you will report to the VP, Marketing and will play an integral role in leading our communications portfolio at FreshBooks. You will be accountable to shape, launch and manage our internal and external communications strategy, while helping to build up the presence of FreshBooks in key markets. This role will give you the opportunity to implement best practices and grow your career while working in a supportive, innovative and collaborative tech environment.

NOTE: This role is hybrid, meaning that the team comes together in office up to 2 times per month.

What You'll Do as a Senior Manager, Communications

• Optimize and implement our internal communications strategy and public relations plan to enhance FreshBooks’ visibility and reputation in the B2B SaaS space, particularly in the fintech and Accounting & Bookkeeping space in Canada and the U.S.
• Develop and manage internal communication channels (e.g. town halls, quarterly meetings and ad hoc comms) to cascade important updates and initiatives across FreshBooks.
• Maintain relationships with key media outlets, industry influencers, and analysts across North America to support press releases, media kits and thought leadership articles when necessary 
• Organize and manage a handful of press events, product launches, and speaking engagements for the executive team.
• Solicit employee feedback to assess communication effectiveness and drive continuous improvement for internal communications.
• Be a  conduit for an external communications lead supporting our government relations activity. 
• Lead a small cross-functional team working across HR, Marketing, Product, and Creative Services to implement strategic communications plans.

What You'll Bring to the Role

• 8+ years of experience working in communications, specifically within the context of internal communications and public relations. 
• Extensive experience collaborating with cross-functional teams to help drive ideas and innovative solutions for ensuring key messages reach both internal and external audiences.
• You are detailed, organized and action-oriented in your approach to communications strategy and delivery. 
• You will actively stay informed about industry trends and best practices, particularly as it relates to the Canadian and U.S. tech space.

You'll Stand Out If You Bring Experience In

• Public relations, internal communications, government relations in the Canadian and/or U.S. market.
• Building and launching PR campaigns from the ground up, from ideation, through to planning and implementation.
• Government relations, specifically within the Canadian market.
• Actively collaborating and managing relationships with executive stakeholders, including C-suite executives.

Why FreshBooks?

At FreshBooks, every team member knows their voice is heard and their contributions matter, making a difference in the lives of millions of small business owners and accountants across the world. Grow your career, work on projects that excite you, and thrive in a supportive and collaborative environment. 

Perks & Benefits:

• 🩺 Comprehensive health and wellness benefits. Including a retirement savings program or pension plan matched to your local office, stock options for every full-time employee, generous time off, parental leave and new parent support, annual healthy living credit, comprehensive medical and dental benefits, fertility and gender-affirming benefits dependent on your region, and more.
• 📚 Perks that matter. Including a Peer Recognition Program, an Employee Assistance Program, headphone credit, meaningful in-person gatherings to bring onsite and remote employees together, and more perks matched to your local cluster.
• 🌱Working environments to help You thrive. Beautiful office spaces welcome you in Toronto, Amsterdam, and San Luis Potosi, and those without access to a FreshBooks office receive a home office credit to set up your home office. We are committed to creating supportive and flexible environments to support the best interests of the team, collaboration, and mental wellbeing.
• 🤗 Supportive peer group, mentors, and leaders. We care about each other across the organization and have programs to support this so everyone feels a strong sense of belonging, and believes in collective impact. 
• 🚀 Accelerated growth. Comprehensive company onboarding, career development through continuous coaching, training, and learning on the job.

Closing

Even if your experience doesn't meet every bullet on the above lists, we'd love to learn more about you and why you think FreshBooks is the next step in your career.

FreshBooks is an equal opportunity employer. We do not discriminate based on gender, religion, race, mental disability, sexual orientation, age, or any other status. All applicants are considered based on their qualifications and merits. At FreshBooks, we inspire an environment of mutual respect and we believe diversity and inclusion are crucial to our success.

FreshBooks provides employment accommodation during the recruitment process. Should you require any accommodation, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us at phone 1-416-780-2700 and/or accessibility@freshbooks.com.