Guest Services Manager

About 100x Hospitality

At 100x Hospitality, we create unforgettable live event experiences—and exceptional customer support is central to making that magic happen. Whether it's through thoughtful communication, seamless problem-solving, or behind-the-scenes coordination, we aim to make every customer interaction smooth, positive, and on-brand. We care deeply about creativity, quality, and sustainability, and we’re looking for someone who brings those values into every conversation.

We’re a small team doing big things—launching events, building merch lines, and delivering 100x experiences across the board. You’ll have the freedom to bring ideas, solve real problems, and shape how we support our fast-growing community. If you're passionate about service, operations, and leaving people better than you found them, we’d love to meet you.

The Role

We’re on the hunt for a friendly, resourceful, and detail-obsessed Guest Services Manager to help us deliver world-class service to our guests, customers, and event attendees. You’ll be on the front lines—handling inquiries, solving issues, and making sure our community feels heard, supported, and wowed.

What You’ll Be Doing

• Support guests via Zendesk, Slack, and email (plus phone/chat during events)
• Troubleshoot booking, merch, or delivery issues with clarity and empathy
• Manage requests via Asana, including refunds, name transfers, and cancellations
• Supervise on-site concierge team, managing schedules and supporting staff inquiries
• Monitor guest feedback and flag recurring issues or opportunities
• Keep internal records and status updates up-to-date
• Assist with event support: chatbot QA, welcome guide content, post-event outreach

What We’re Looking For

• 3+ years in a guest-facing role (support, hospitality, or live events)
• Strong written and verbal English skills—clear, confident, friendly
• Hands-on experience with Zendesk, Slack, and Asana
• Able to multitask and stay organized under pressure
• Calm, thoughtful problem-solver who thrives in a fast-paced setting
• Comfortable working across time zones and collaborating remotely

Bonus Points If You Have

• Experience supporting a product or event-based business
• Familiarity with Shopify, Airtable, or other tools used in logistics/merch/customer ops
• An eye for improving workflows or help center content

Job Details

• Competitive annual salary (adjusted for experience and location) 
• Learning opportunities
• Working in a great culture