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Receptionist

Santa Teresa, New Mexico

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

About the Role

Frontera Health is seeking a passionate and detail oriented receptionist to join our dynamic ABA practice in Santa Teresa, NM.  In this role, you will provide a welcoming environment for families and clients and support our administrative team with daily front desk duties.  This is a great opportunity for those who enjoy variety and thrive in a fast paced customer service oriented environment.

Key Responsibilities:

  • Greet clients and manage front desk 
  • Address immediate concerns from parents or guardians
  • Answer phone calls and route them to the appropriate team members
  • Provide basic information about services, policies, and procedures
  • Open mail correspondence and forward it to the appropriate staff
  • Maintain a clean, organized, and welcoming environment at the front desk and lobby area
  • Make copies, create documents, and perform other administrative tasks as needed
  • Release medical records in compliance with HIPAA regulations
  • Update clinic directory as necessary
  • Ensure front desk supplies are stocked with necessary materials
  • Open packages, confirm items with packing slips, and place items into clinic inventory
  • Other duties as assigned
  • Assist with clinic video data capture 
  • Assist with client intake & insurance eligibility checks

 

We are looking for candidates who are adaptable, professional, and eager to support both administrative and client-facing functions.  This is a Monday-Friday 8:30am-5:30pm in center position. 

This description highlights the flexibility and variety in the role while focusing on the primary receptionist duties.

 

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to:

  • Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.
  • Fostering a culture of inclusion and belonging where everyone feels valued and respected.
  • Providing reasonable accommodations to employees with disabilities.
  • Continuously learning and improving our DE&I practices.

We will achieve this commitment by:

  • Recruiting and hiring a diverse workforce that reflects the communities we serve.
  • Creating and maintaining an inclusive work environment that is free from discrimination and harassment.
  • Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.

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