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Clinical Product Specialist

Denver, Colorado

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

The Role:

We're looking for a dynamic, client-focused Clinical Product Specialist to drive adoption of our AI tools. As a clinical product specialist, you'll be the trusted advisor for our healthcare partners, ensuring seamless platform adoption, sustained clinical engagement, and measurable results. You'll collaborate with our clients to ensure Frontera’s AI solutions drive results for our partners. 

What You'll Do:

  • Clinical Implementation, Workflow Integration and Strategy Design: Own the end-to-end client onboarding process, conducting workflow analysis to tailor our AI platform to each client's unique clinical environment. Own the best practice implementation process to ensure we can deploy our products at scale.  Ensure healthcare providers can effectively integrate our solutions into their existing practices for maximum impact.

  • Outcome Measurement & Value Demonstration: Track and analyze platform utilization and clinical outcomes data. Develop success stories and ROI analyses that demonstrate the tangible impact of our technology on pediatric care delivery and patient outcomes.

  • Clinical Training & Enablement: Design and deliver specialized training programs for healthcare professionals. Create clinical resources that empower providers to fully leverage our AI-powered platform for improved pediatric therapy delivery.

  • Voice of the Customer & Product Evolution: Gather clinical user feedback to influence our product roadmap. Collaborate with Product and Engineering teams to ensure our platform continues to address evolving clinical needs and workflow challenges.

  • Quality Improvement & Clinical Support: Provide advanced clinical troubleshooting and support. Identify patterns in utilization data to recommend quality improvement initiatives that enhance the clinical user experience.

  • Cross-Functional Collaboration: Partner with Sales, Engineering, and Support teams to deliver a seamless client experience from implementation through ongoing optimization.

The Ideal Candidate:

  • Clinical Background: Licensed healthcare professional (Psy.D, BCBA, SLP, OT or related field preferred) with 3+ years of clinical experience, ideally in pediatrics, developmental therapy, or behavioral health. Understanding of ABA practices is a must.

  • Healthcare Technology Experience: 2-3 years in Customer Success, Implementation, or similar client-facing role within healthcare technology, telemedicine, or digital health is a plus.

  • Clinical Workflow Expertise: Demonstrated ability to understand complex clinical workflows and translate technical solutions into practical clinical applications.

  • Customer-Centric Mindset: Passionate about improving healthcare outcomes through technology with a proven track record of building trust with clinical stakeholders.

  • Project Management Skills: Exceptional organizational abilities with experience managing complex healthcare implementations and navigating clinical change management.

  • Data-Driven Decision Making: Comfort with analyzing clinical utilization data and translating metrics into actionable recommendations for customers and internal teams.

  • Communication & Education Skills: Outstanding written and verbal communication skills with the ability to effectively explain technical concepts to clinical audiences and translate clinical needs to technical teams.

Why Frontera Health?

  • Make a meaningful impact on pediatric healthcare access and equity in underserved rural communities.

  • Work at the intersection of clinical care and cutting-edge AI/ML technology.

  • Collaborate with a talented interdisciplinary team of healthcare and technology experts.

  • Shape the future of digital health delivery for children with developmental needs.

  • Competitive salary and comprehensive benefits package.

  • Professional development opportunities in both clinical and technical domains.

Join us in revolutionizing pediatric therapy delivery through AI-powered solutions!

Work Schedule & Location

  • Hours: Monday to Friday
  • Location: Hybrid, 3-4 days in office
  • Compensation: Competitive salary commensurate with experience

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above. All full time employee benefits include a stake in shared success through stock options, health benefits, 401(k) plan, and responsible PTO.

Expected salary range in Denver

$100,000 - $130,000 USD

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to:

  • Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.
  • Fostering a culture of inclusion and belonging where everyone feels valued and respected.
  • Providing reasonable accommodations to employees with disabilities.
  • Continuously learning and improving our DE&I practices.

We will achieve this commitment by:

  • Recruiting and hiring a diverse workforce that reflects the communities we serve.
  • Creating and maintaining an inclusive work environment that is free from discrimination and harassment.
  • Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.

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