Intake Coordinator

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

Intake Coordinator at Frontera Health

Frontera Health is looking for an organized and compassionate Intake Coordinator to manage the intake process for clients seeking Applied Behavior Analysis (ABA) services across our New Mexico and Colorado clinics and evaluations from our Frontera Health Diagnostic service. As the Intake Coordinator, you will be the first point of contact for new families and clients, ensuring a seamless introduction to our services. This role is responsible for guiding families smoothly and compassionately through the intake process by ensuring that all administrative tasks are completed accurately and promptly.

Key Responsibilities:

• Client Communication: Serve as the primary contact for new client inquiries and referrals, providing detailed information about services, answering questions, and guiding families through each step of the intake process.
• Insurance Verification: Collect insurance information from families, submit it to third-party billing vendors, and confirm timely receipt to expedite the intake process.
• Documentation: Gather, organize, and manage essential client documentation, including intake forms, medical history, diagnostic reports, consent forms, and diagnostic assessments.
• Scheduling & Coordination:
• Arrange Community Health Workers (CHW) to assist families with intake paperwork.
• Assess and schedule necessary diagnostic appointments, coordinating between families and providers to set up both diagnostic and initial assessment appointments.
• Ensure that all client information is ready prior to the start of services by collaborating with clinical and operations teams.
• Client Onboarding: Provide a warm, supportive experience for families throughout the onboarding process, keeping them informed about their current stage and what to expect next.
• Data Management: Track and capture key intake data, including critical dates and intake milestones, to ensure an organized and efficient process.
• Reporting: Send diagnostic reports to families promptly and maintain ongoing communication to keep them updated on their intake status.
• Process Improvement: Continuously update and enhance intake documentation and templates to optimize and streamline processes across the intake workflow.

Requirements:

• Fluency in English and Spanish
• 1+ years of experience in healthcare intake or a related field
• Strong organizational skills with high attention to detail
• Excellent verbal and written communication skills
• Ability to multitask, prioritize, and manage deadlines effectively
• Customer-focused with strong problem-solving abilities
• Experience in scheduling, customer service, or administrative roles, preferably in healthcare or human services.
• Proficiency in EHR systems, Google Suite, and other administrative tools
• Professional demeanor and punctuality

Role Details:

• Location: Based in Denver, CO
• Schedule: Hybrid position with a 3 day in-office requirement

Join Frontera Health and become a vital part of a team dedicated to making a meaningful impact in the lives of children with autism across New Mexico and Colorado!

We have determined a salary range for this position that takes into account several factors including experience, knowledge, education, skills, and abilities. Please note that the salary information is a general guideline and the exact salary will be determined based on the individual’s qualifications and experience, with consideration given to the factors listed above.

Expected Pay Range in Denver:

$22.00 - $28.00/hour

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to:

• Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.
• Fostering a culture of inclusion and belonging where everyone feels valued and respected.
• Providing reasonable accommodations to employees with disabilities.
• Continuously learning and improving our DE&I practices.

We will achieve this commitment by:

• Recruiting and hiring a diverse workforce that reflects the communities we serve.
• Creating and maintaining an inclusive work environment that is free from discrimination and harassment.
• Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.