Regional Operations Manager

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

Regional Operations Manager | New Mexico

Frontera Health is committed to providing exceptional ABA and Diagnostic healthcare services to the New Mexico community. We're seeking a highly organized and detail-oriented Regional Operations Manager to join our clinic team to play a vital role in ensuring the smooth operation of our clinics across New Mexico.

About the Role:

As the Regional Operations Manager, you’ll own Frontera’s clinic operations function, creating a best in class family and employee experience, while ensuring efficient and compliant operations. In this multifaceted role, you’ll oversee office organization, manage procurement, vendor relationships and facilities, and support seamless day-to-day operations. You'll handle essential administrative duties, monitor compliance to clinic and company policies, coordinate on-site events, and build relationships with external partners.  Your role will facilitate our growth strategies by providing on-ground support for our technology implementations within our clinics and helping operationalize future acquisitions.Through clear communication and proactive problem-solving, you’ll ensure that our staff and patients experience a positive, supportive environment each day.

Key Responsibilities

Clinic Operations

• Oversee clinic operations spanning from consents, calendar management, technology implementation, process improvement, policy and procedure implementation and upkeep, clinic maintenance, facility management, and supply management
• Support launch of new clinic spaces to ensure project management runs smoothly
• Manage key projects and initiatives which align with regional or broader business priorities

Policies & Procedures

• Standardize processes, policies, and accountability measures across all clinics to ensure compliance 
• Support data capture and record-keeping efforts, ensuring accuracy and organization
• Monitor building and equipment safety protocols to maintain compliance.
• Own safety & compliance including staff training, protocol implementation, process improvement, & family and team communication

Clinic Performance 

• Implement a performance philosophy and scorecard to measure all clinic performance
• Create targets for clinic performance based on industry standards 
• Partner with clinical leadership to standardize all critical clinic operations functions
• Manage all clinic budgets to ensure team is investing in the right areas of the business, while also remaining within budget 
• Establish audit process for reviewing clinic adherence to policies and processes

Customer & Employee Experience

• Establish communication forums to implement across regions to ensure staff are getting the right information at the right time and up to date on compliance standards
• Foster a consistent, professional communication with patients, families, and staff, fostering a welcoming, customer focus environment

Team Management & Collaboration

• Manage Receptionist team for all clinics 
• Facilitate team meetings, as necessary, to enable team collaboration and communication 
• Provide mentorship, coaching, and development opportunities for team members
• Intervene, escalate, and support resolutions to interclinic issues that violate clinic and company policies or values across all team type, team member level, and clinics

Qualifications

• Bachelor’s degree in healthcare administration, business, or a related field preferred
• Minimum of 5 years of operations management experience with 1+ years of project management experience is highly preferred
• Minimum of 3 years leading a team of two or more direct report
• Experience and comfort in providing direct feedback to cross-functional teams
• Strong analytical and problem-solving skills with a passion for process improvement
• Excellent organizational, time management, and multitasking abilities
• Strong attention to detail, with a commitment to accuracy and thoroughness
• Excellent communication and interpersonal skills with the ability to build rapport with clients, families, and colleagues
• Proficiency in Google Suite, healthcare EMR systems, and data analysis tools
• Demonstrated commitment to providing exceptional customer service and exceeding client expectations
• Adherence to HIPAA regulations and patient confidentiality standards.
• Familiarity with ABA practices or prior experience in healthcare is preferred

Work Schedule

• Hours: 8:00 am - 5:00 pm, Monday to Friday, Onsite/traveling between clinics 
• Travel Requirements: 50% to 75% travel depending on location of employee

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to:

• Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.
• Fostering a culture of inclusion and belonging where everyone feels valued and respected.
• Providing reasonable accommodations to employees with disabilities.
• Continuously learning and improving our DE&I practices.

We will achieve this commitment by:

• Recruiting and hiring a diverse workforce that reflects the communities we serve.
• Creating and maintaining an inclusive work environment that is free from discrimination and harassment.
• Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.