Receptionist

Frontera Health is revolutionizing pediatric healthcare by developing a cutting-edge, tech-enabled platform that delivers essential therapies to rural families. Our platform leverages AI/ML to create a robust video-based data model for early intervention and developmental disorders. By collaborating closely with parents, caregivers, and clinical partners, we’re bridging the gap in access to care, improving health equity, and providing personalized treatment plans. Backed by leading investors like Lightspeed and Lux, Frontera Health is poised for rapid growth.

Our ABA direct services are designed to meet the unique needs of children in underserved communities, providing them with the support and resources they require to reach their full potential. We are passionate about ensuring that every child, regardless of their location or socioeconomic status, has access to high-quality healthcare. By leveraging our technology platform and partnering with local providers, we are able to deliver effective ABA therapy to families who may otherwise have limited access to these essential services.

Frontera Health is seeking a passionate, detail-oriented Receptionist to be the welcoming face of our dynamic ABA practice in Las Cruces, NM. In this role, you will provide a warm and professional environment for families and clients while supporting our administrative team with a variety of front desk and clerical responsibilities. This position is ideal for someone who thrives in a fast-paced, client-centered setting and enjoys balancing administrative and customer service tasks.

Key Responsibilities:

Client Reception & Front Desk Operations

• Greet clients and visitors, ensuring a welcoming and professional environment.
  
  
• Manage all front desk activities, including answering phone calls, routing inquiries, and addressing immediate concerns from parents or guardians.
  
  
• Provide basic information about services, policies, and procedures.
  
  
• Maintain a clean, organized, and inviting lobby and front desk area.
  
  

Administrative Support

• Open and distribute incoming mail and packages; verify contents against packing slips and update inventory.
  
  
• Maintain adequate front desk supplies and restock as needed.
  
  
• Make copies, create documents, and perform general administrative duties.
  
  
• Release medical records in compliance with HIPAA regulations.
  
  
• Update the clinic directory as needed.
  
  

Operational Support

• Assist with client referrals, intake packets, and consents.
  
  
• Collaborate with team members to ensure smooth daily operations.
  
  
• Complete other duties as assigned to support clinic needs.
  
  

Qualifications:

• High school diploma or equivalent required; associate degree or coursework in healthcare administration or related field preferred.
  
  
• 1+ years of experience in a receptionist, front desk, or administrative support role (healthcare setting a plus).
  
  
• Strong interpersonal and communication skills with a friendly, professional demeanor.
  
  
• Proficiency in Google Suite (Docs, Sheets, Gmail, Calendar) and comfort with office technology (copiers, phone systems, etc.).
  
  
• Ability to multitask and prioritize in a fast-paced, client-focused environment.
  
  
• Basic understanding of HIPAA and client confidentiality requirements.
  
  
• Bilingual in English and Spanish preferred, but not required.
  
  

Details:

• This is a full-time, in-center position, Monday–Friday, 8:00 AM–5:00 PM.
  
  
• Join Frontera Health and be a valued part of a mission-driven team serving children and families in the Las Cruces community.

Frontera Health, Inc. is committed to creating and maintaining a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and has the opportunity to thrive. We believe that our differences make us stronger and that all employees, regardless of their background, experiences, or abilities, contribute to our success.

We are committed to:

• Providing equal employment opportunities to all qualified individuals, without regard to race, color, religion, sex, national origin, disability status, sexual orientation, gender identity or expression, age, genetic information, veteran status, or any other characteristic protected by law.
• Fostering a culture of inclusion and belonging where everyone feels valued and respected.
• Providing reasonable accommodations to employees with disabilities.
• Continuously learning and improving our DE&I practices.

We will achieve this commitment by:

• Recruiting and hiring a diverse workforce that reflects the communities we serve.
• Creating and maintaining an inclusive work environment that is free from discrimination and harassment.
• Actively listening to and addressing the needs and concerns of all employees.

We believe that diversity, equity, and inclusion are essential to our success as a company and to our mission of serving the pediatric behavioral health community. We are committed to continuous improvement in this area and welcome feedback from all employees.