Platform Operations Analyst

Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.

Our platform is HIPAA-compliant and designed for the real-world needs of behavioral health teams - from psychologists to ABA therapists. By combining evidence-based care with powerful technology, we’re expanding access to high-quality services for families everywhere.

Our Mission

Frontera exists to close the care gap: every child, no matter where they live, should be able to access effective behavioral healthcare.

We are seeking a Platform Operations Analyst to join our Engineering team and help improve the reliability, quality, and scalability of our B2B and direct-to-parent products. This is a hands-on, technical individual contributor role focused on troubleshooting production issues, performing SQL-level investigation, and serving as the first line of technical diagnosis for product bugs and data issues.

You will partner closely with Engineering, Product, and Customer Success to resolve issues efficiently, reduce reactive load on engineers, and improve resolution speed and clarity for customers. This role is well suited for an early-career engineer or technical operator who enjoys debugging systems, learning complex products, and taking ownership of problems end to end.

What You’ll Do

• Investigate and diagnose B2B and D2P product issues in live production environments
• Use SQL and internal tooling to validate data and identify root causes
• Distinguish between product bugs, data inconsistencies, configuration issues, and usage errors
• Independently resolve low-to-medium complexity issues where possible
• Create clear, reproducible bug reports when Engineering involvement is required
• Partner with Customer Success on escalations and customer-facing explanations
• Support report customization, QA customization, and integration troubleshooting
• Assist with product testing by identifying bugs and root causes
• Surface recurring issue patterns and opportunities for product or system improvements
  
  

Qualifications

• 0–2 years of experience in a technical role supporting SaaS products or internal systems
• Comfortable writing SQL queries and working with production data
• Strong problem-solving skills and interest in debugging complex systems
• Ability to work independently with guidance and prioritize multiple issues
• Clear written communication skills, including documenting issues and findings
• Collaborative cross functional team player

Relevant experience may come from support engineering, technical operations, platform operations, internships, or technical customer support roles. Experience working in healthcare or regulated environments is a plus but not required.

Why Frontera?

• Opportunity to be at the forefront of innovation in pediatric healthcare.
• Work on challenging and impactful projects that leverage cutting-edge technologies.
• Collaborate with a talented and passionate team in a fast-paced and dynamic environment.
• Make a real difference in the lives of children and families in rural communities.
• Competitive salary and benefits package.

Join us in building the future of behavioral healthcare!