Site Manager

Frontier Dermatology invites skilled and dedicated professionals to explore our openings throughout our 35+ locations in Oregon and Washington, and become an integral part of our operational success. Our team is essential to our mission of providing exceptional patient care, and we are looking for individuals who share our commitment to excellence. Join us in shaping the future of dermatological support services while advancing your career in our esteemed medical practice.

Join our growing company dedicated to quality care at Frontier Dermatology!

Position Overview:

• Job Title: Site Manager
• Location: Seattle Northgate primary – very occasionally other locations, as needed
• Typical Schedule: Mondays – Fridays, this is a salaried position(exempt)/hours may vary
• Salary Range: $85,000 - $95,000 annually/exempt (Pay is dependent upon a combination of multiple factors including but not limited to work experience, transferable skills, business needs, and geographic market availability)
• Qualifications: See below requirements

General Description of All Benefits:

• Health Insurance – medical, dental, and vision with HSA, FSA options
• 401k - employer matching up to 4%
• Life Insurance – employer paid & voluntary options
• 8 paid holidays per year
• Tiered PTO accrual 80 – 200 hours annually
• Sick time accrual based on State Law
• Complimentary parking
• Pet insurance voluntary option
• Employee Assistance Program provided

Overview of Position Details:

The Site Manager is responsible for the operational success of the hub location for multiple high-volume clinics. This key leadership role bridges frontline management and regional leadership —supporting both daily operations and long-term growth.

Key Objectives

• Ensure seamless clinic operations across multiple service lines and teams
• Foster high-performing, engaged clinical and administrative teams
• Support and optimize provider productivity and satisfaction
• Drive location-level profitability, efficiency, and service excellence
• Mentor and support supervisors and emerging leaders within the districts
• Act as a strategic operations partner to the District Manager and regional leadership

Essential Responsibilities - include the following, although other duties may be assigned:

Operational Oversight

• Manage day-to-day operations of a large, complex dermatology clinic with medical, surgical, and cosmetic service lines
• Ensure patient flow, staffing, compliance, and schedule coordination across suites
• Collaborate with the District Manager to align local execution with annual goals and AOP targets
• Support site-specific cosmetic programming, events, and promotional planning in collaboration with marketing

Team Leadership & Development

• Directly supervise front and back-office staff (PSRs, MAs, scribes, techs, etc.) and oversee lead or supervisory staff at the location
• Lead hiring, onboarding, and ongoing training for clinical and administrative team members
• Conduct regular performance reviews, coaching sessions, and team development meetings
• Mentor team leads and district supervisors, support leadership development and internal advancement

Provider Operations & Support

• Partner with providers to maintain efficient and productive schedules
• Coordinate provider onboarding, time off, CME tracking, and scheduling strategies
• Leverage operational data (no-show trends, online scheduling, wait lists, etc.) to optimize access and clinic performance

Financial & Inventory Management

• Monitor medical and cosmetic inventory levels; place and track weekly orders
• Review sales/utilization data to inform supply strategy and cost control
• Help implement promotional contests, revenue-driving initiatives, and cost-saving opportunities

Culture & Communication

• Promote a values-aligned workplace culture rooted in "CARE IS": Community, Accountability, Respect, Empathy, Integrity, Service Excellence
• Lead staff meetings, foster engagement, and facilitate transparent communication between departments
• Partner with HR and senior leadership in addressing performance, morale, and personnel matters

Strategic Support & Succession Planning

• Act as on-site leadership backup for District Managers as needed
• Support implementation of new policies, workflows, and change initiatives across the districts
• Participate in offsite leadership meetings, educational events, hiring initiatives, and cross-site projects
• Contribute to building leadership depth within the organization through training, mentorship, and project-based development

Core Competencies

• Leadership & Team Building — Empowers others through coaching, communication, and accountability
• Operational Execution — Skilled at managing schedules, staffing, clinic flow, and regulatory compliance
• Strategic Thinking — Aligns day-to-day action with broader business goals
• Emotional Intelligence — Manages relationships with empathy and professionalism
• Analytical & Data-Driven — Interprets metrics to identify opportunities and implement improvements
• Service Orientation — Champions a best-in-class experience for patients and providers

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• Bachelor's degree in healthcare administration, Business, or a related field preferred
• 3—5+ years in a multi-provider medical or healthcare operations leadership role
• Prior experience managing both clinical and administrative teams in a medical practice or multispecialty clinic
• Dermatology, surgical, or cosmetic experience strongly preferred

Technical Proficiency

• Proficient in Microsoft Office Suite and EMR systems
• Comfortable using scheduling, HRIS (e.g., ADP), and performance reporting platforms

Required skills and abilities

• Strong verbal and written communication skills.
• Excellent math skills to draft and implement budgets and conduct data analysis.
• Excellent supervisory and leadership skills.
• Thorough understanding of the company's products and/or services, and those of immediate competitors in the surrounding market.
• Proficient with Microsoft Office Suite or related software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to occasionally travel throughout districts.

Who Are We?

Frontier Dermatology is a collective group of dermatology practices throughout Washington and Oregon. Our mission is to be the premier destination of care and experience for patients, providers, and teammates.

CARE IS.. our core values:

Community – We’re loyal to our patients, providers, and staff

Accountability – We are responsible for our behavior, interactions, and outcomes

Respect – We appreciate and hold regard for the feelings, wishes, contribution, and rights of others

Empathy – We treat the people the way they want to be treated

Integrity – We are honest and ethical

Service Excellence – We always do our best

Apply here or through our company website career portal to see other available positions!

Frontier Dermatology (FD) is committed to Equity, Inclusion, and Diversity. All qualified applicants will receive consideration for employment and job advancement opportunities without regard to race, color, religion, gender identity, national origin, age, or any other protected status under federal, state, or local law.