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Senior Account Manager

London, England, United Kingdom

THE OPPORTUNITY 
We are seeking an experienced Client Service Manager to join our fast-paced team, supporting a global HQ business across more than 100 markets. In this dynamic role, you'll help manage a range of strategic and creative projects. We’re looking for someone who can quickly integrate, adapt to various tasks, and provide consistent support across the board. 

THE ROLE 
As part of a motivated, cross-functional team, you will ensure smooth workflows, and maintain high-quality output. The role requires someone who can build strong relationships with both clients and internal teams, while overseeing the execution of projects. 

You’ll be expected to take ownership of small to mid-sized projects, manage budgets, timelines, and contribute to proposals and estimates. A strong background in toolkit and design development will be valuable, as will your ability to proactively communicate, organize, and deliver solutions. 

KEY RESPONSIBILITIES 

Account Management: 

  • Manage billing and budgets for your projects and provide support across the team. 
  • Monitor workloads and utilization, addressing any potential bottlenecks. 
  • Contribute to proposal and SOW development. 
  • Lead the processing of vendor contracts with legal and vendor management teams. 

Client Management: 

  • Serve as the primary contact for clients, fostering trust and leading discussions. 
  • Anticipate challenges and proactively offer solutions 
  • Ensure project deliverables are aligned with SOWs and client expectations 
  • Manage client status calls and internal team collaboration 
  • Review and guide the work of junior team members 
  • Develop clear client-facing documents 

Championing Effective Workflows: 

  • Maintain a positive, solution-oriented attitude 
  • Adapt to shifting client priorities while managing capacity and team expectations 
  • Organize and prioritize tasks, ensuring the team is equipped to meet deadlines 
  • Follow agency and client procedures to ensure efficient operations 

REQUIREMENTS 

  • Relevant experience in a fast-paced creative agency environment 
  • Ability to dissect complex projects and propose solutions with the senior team 
  • Managing smaller projects independently while supporting complex initiatives 
  • Excellent communication skills, with the ability to collaborate and lead meetings  
  • Self-motivated, organized, and a problem solver with strong attention to detail 
  • Exceptional time and project management skills 
  • Fluent in English, with superior written and verbal communication skills 

BENEFITS 

  • Core benefits (available from start date) – AXA private medical insurance, life assurance, income protection, pension scheme with 4.5% employer contribution, Employee Assistance Program, Perkbox 
  • Flexible benefits (available after probation) – Gymflex, dental insurance, travel insurance, health cash plan, Cycleshceme, interest-free season ticket loans 
  • A Flexible Workplace – we have a number of initiatives in place to ensure that our team have the flexibility to balance work with their lives, this includes unlimited holiday and flexible working options 

Start date: TBC 

FRUKT is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to colour, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or any other basis prohibited by law.

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To submit this application you must agree to the IPG DXTRA eRecruiting Privacy Notice. At IPG DXTRA, we oversee several core award-winning agencies such as Weber Shandwick, Golin, Jack Morton, Octagon, DeVries and Momentum.

I also certify that the information contained on this form, my resume/C.V., any other attachments and any other information that I or anyone acting on my behalf provides to the Company during the hiring process is correct and complete. I understand that any misrepresentation or omission in this application will be cause for denial or termination of employment.

I understand that all employment offers are contingent based upon the results of employment and educational background checks. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks. I hereby authorize the Company to conduct a criminal and/or credit history background check. I also release the Company and its employees, my prior employers and listed educational institutions from any and all liability in connection with any such contact or disclosures.

If hired, I agree to abide by all of the Company rules and regulations and I understand that if employed my employment is “at will”. By this, I understand that my employment can be terminated with or without cause and with or without notice at any time, at the option of myself or the Company.

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