New

Robotics Automation Operator: Partner Onsite Support

Plymouth Meeting, PA

 

Fulfil is redefining the grocery supply chain with proprietary robotics and automation technology designed for high speed grocery fulfilment while reducing waste and emissions at every step. Backed by world-class investors and led by a seasoned team, we are building systems from the ground up—and deploying them to solve real-world problems.

We are hiring a Robotics Automation Operator to join our onsite team and support the daily operation and evolution of our automated grocery packing system. In this role, you’ll contribute directly to system performance, assist engineering and product teams in launching new features, and provide white-glove support to our partners onsite. This is a chance to gain early experience inside a fast-moving robotics company, with direct exposure to hardware, software, and operations working as one.

What You’ll Do

● Monitor real-time performance of Fulfil’s robotic automation system during live operations

● Provide white-glove, high-touch support to our onsite partners, ensuring they feel confident, informed, and supported throughout their workday

● Communicate partner needs and observations clearly to engineering, operations, and product teams

● Help cross-functional teams execute initiatives tied to system performance, reliability, and partner enablement

● Document findings and feedback with clarity and detail for both onsite and remote teams

● Contribute to a service-oriented operational culture grounded in responsiveness and ownership

● Assist with projects such as product onboarding, testing, and validation workflows as new SKUs and improvements are introduced into the system 

What We’re Looking For

● Reliable, self-motivated, and ready to take ownership in a live-autonomous environment

● Professional presence with a customer-first mindset—you bring care and attention to every interaction, especially with partners

● Ability to work early mornings, late nights, weekends, and holidays as part of an extended site coverage schedule

     ○ This role has either 3:00am - 1:00pm or 12:30pm - 11:00pm shift requirements, up to 3 shifts per week (non-negotiable as we proudly serve the grocery industry)

● Quick learner who thrives on feedback, iteration, and the pace of a startup environment

● Clear communicator who contributes positively to team culture and cross-team collaboration

● Strong attention to detail and ability to maintain calm, focused execution under pressure

● Driven to go the extra mile, strong desire to cultivate your skillset for the future of automation and robotics

● Comfortable working with computers, learning new software, and performing updated procedures

Bonus Experience (Not Required)

● Working with or around automation, robotics, or industrial equipment

● Supporting system rollouts, QA processes, or operational pilots

● Experience in grocery, retail, field support, or high-end customer service

● Familiarity with tools like Slack, JIRA, or digital workflow systems

● Energized by the challenge of scaling-operations and open to relocating in the future if the right opportunity arises

What You’ll Get

● Early-stage experience at a fast-scaling robotics startup

● Equity participation in a mission-driven company Full medical, dental, vision, and 401K benefits

● Supportive team culture built on feedback, accountability, and iteration

● The opportunity to build trust directly with users while contributing to the success of live automation systems

● This is an onsite job at Plymouth Meeting, PA

● This is a part time job.  $21+/HR + Equity

If you bring consistency, curiosity, and care to your work, and you’re excited to help new technology succeed in the real world—we’d love to hear from you. Please respond with your resume and a quick note why you and your experience would be a good fit.

This is a standing job posting. Fulfil Solutions Inc. will respond to inquiries as capacity allows during active hiring periods. We appreciate your interest—please don’t be discouraged if you don’t hear from us right away, as we review applications periodically while we continue to grow. 

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