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Site Automation Lead

Tanasbourne, Oregon

 

Fulfil is redefining the grocery supply chain through advanced robotics and automation. Backed by world-class investors and led by a seasoned team, we are hiring a Site Automation Lead to provide operational coverage for our automated high speed grocery fulfillment system. In this role, you’ll serve as the bridge between partner operations, maintenance, and Fulfil engineering — ensuring safe, reliable, high-performance system operation. 

Unique opportunity: Pre-launch, take part in site deployment, from bring-up and commissioning, through partner handover and site acceptance testing, into full production.

Requirements: Open availability from mid-January through mid-June, with a standardized production schedule in place by summer 2026.

What You’ll Do

System Monitoring & First-Level Diagnostics

  • Monitor daytime performance and conduct health checks of Fulfil’s robotic automation systems. 
  • Perform Tier-1 troubleshooting; triage issues, complete minor interventions as needed (e.g., sensor checks, part swaps, clearing obstructions), and support investigations and post-mortems. 

Support maintenance by documenting issues clearly and handing off higher-complexity work.

Operational Leadership

  • Act as the on-call technical and operational escalation point for partner teams.
  • Make real-time decisions that balance system uptime, safety, and production needs.
  • Track and report reliability metrics to contribute toward achieving uptime goals.
  • Ensure a safe operating environment through routine audits and adherence to procedures.
  • Own scheduling, team coordination, site preparedness, and operator skill development.
  • Maintain and update operational documentation for production processes and human-machine interaction.
  • Accountable for weekly ticket management and reporting of site performance.

Cross-Functional Collaboration

  • Communicate system behaviors and findings to robotics, firmware, software, and product engineering teams.
  • Participate in structured testing, validation, and rollout of new features and hardware.
  • Contribute to root-cause investigations and provide actionable feedback to engineering.
  • Help refine operating procedures and support continuous improvement initiatives.
  • Provide steady, high-confidence technical support to onsite partner operators.

What We’re Looking For

Experience in robotics, automation, industrial equipment, technical field support, or similar environments.

  • Strong mechanical/electrical aptitude and comfort working hands-on with hardware.
  • Safety first mentality, adhering to OSHA guidelines while prioritizing a safe work environment. 
  • Clear communicator with ability to explain complex system behavior simply.
  • Calm, detail-oriented decision-maker who performs well under pressure.
  • Comfortable using dashboards, logs, and diagnostic tools; experience with metric reporting. 
  • Reliable, self-motivated, and able to operate with a high degree of ownership.
  • Flexible schedule — preference for candidates with open availability.

Bonus Experience (Not Required)

  • Exposure to warehouse automation, robotics platforms, PLCs, or industrial systems.
  • Familiarity with Linux, telemetry tools, firmware process flows, or diagnostics.
  • Experience supporting deployments, pilots, commissioning, or on-call rotations.
  • Experience with tools like Slack, Jira, Excel, or digital workflow platforms.

What You’ll Get

  • Early-stage exposure to a fast-scaling robotics company.
  • Salary + equity in a mission-driven organization.
  • Full medical, dental, vision, and 401(k) benefits.
  • The salary range for this position is $60,000 - $65,000 plus stock and benefits. Pay within the range is based on candidate experience, job-specific skills, education, and work location.
  • A supportive, high-ownership operational culture.
  • Opportunities to work closely with engineering and help shape a live automation system.

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