Job Application for FC Lead at Chewy Fulfillment Centers

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Our Opportunity:

The Fulfillment Center (FC) Lead will play a hands-on role in our dynamic operation at Phoenix, AZ. This individual will be a positive change agent who thrives on details, drives daily improvements, and develops strong relationships with hourly Team Members.

What you’ll do:

· Support Area Managers in driving operational performance and engagement across a team of up to 45 hourly associates.

· Promote and maintain a safe, clean, and organized work environment.

· Ensure achievement of daily operational goals.

· Coach, mentor, train, and develop Team Members for performance and career growth.

· Serve as a cultural ambassador, modeling Chewy’s operating principles, ethics, and integrity.

· Act as a liaison between hourly associates and leadership, ensuring two-way communication and engagement.

· Adapt and grow in a collaborative, constantly evolving e-commerce setting

· Collaborate with site leadership to identify and implement network-wide standard processes.

· Nurture a positive and inclusive team dynamic that encourages feedback, adapts to change, and stays focused on the customer experience.

· Use tools including the Warehouse Management System (WMS), Chewy Labor Management System (CLMS), Tableau, and Smartsheet.

What you'll need:

· External candidates: 1+ years of formal people leadership experience in operations, logistics, or a fast-paced environment.

· Internal candidates: Minimum of 3+ months of demonstrated informal leadership (e.g., peer mentoring, project ownership, or training others) in a high-performance setting. Must be in good standing with company.

· Enthusiasm for working in an environment with a high degree of ambiguity and change.

· Data-driven mentality with a focus on metrics and continuous improvement.

· Customer-focused attitude with a strong dedication to service quality.

· Strong communication and ability to influence and collaborate across teams.

· Consistent track record to adapt quickly and deliver results using data and insights.

· Unwavering integrity and high ethical standards.

· Flexibility to work weekends and/or night shifts, as required.

· Proficiency in Microsoft Office Suite (Excel, Word, Outlook, etc.).

If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at our company, please contact HR@Chewy.com.

To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: Chewy Privacy Policy.

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.

To access Chewy's Customer Privacy Policy, please click here.

To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

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Are you able to occasionally lift up to 70 pounds using an optional team lift, either with or without reasonable accommodation?

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Are you able to repetitively lift up to 50 pounds, and walking up to 2 miles per shift, either with or without reasonable accommodation?

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Are you a current Chewy employee?

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Please provide the days and times you are currently working:

Do you have at least 1 year of warehouse leadership experience in the last 5 years?

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What is the biggest team you have managed (directly or indirectly) in a warehouse or fulfillment center?

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FC Lead

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