Account Manager

Fun, Inc. is looking to hire an Account Manager to help our customers transform the way they hire! We’re talking real transformation: introducing significant process change that requires involvement from everyone in their organization.

Account Managers at Fun, Inc. are smart, thoughtful people who leverage their creativity and mastery of the product to lead customers to solutions that fit their needs.  Being in the mix with customers on a day-to-day basis best positions our Account Managers to help inform the product roadmap by advocating internally for customer feature requests, while managing expectations for future releases.  Crucially, they lead our efforts to evangelize our product as a larger platform for organizational change, and not just a set of features.

Who will love this job:

• An advocate for our customers, stopping at nothing to help them succeed
• A partner, who can easily gel with any customer team to build strong relationships and manage expectations
• A teacher/coach/Sherpa, who helps customers learn and navigate the product and inspires confidence on the way to hiring enlightenment
• A charmer, who can easily smooth bumpy roads and has a knack for winning hearts and minds
• A walking, talking repository of product knowledge and best practices who is creative and resourceful in finding solutions
• A driver, who works with purpose and passion
• A team player, who is not only detailed-oriented, but also sees the “big picture” and contributes ideas to perfect the Customer Success recipe

What the job entails:

• Own and manage customer relationships to drive value and ensure happiness and high engagement
• Oversee on-boarding tasks such as data migration, product training, and organizational roll-out strategies
• Leverage knowledge of products, services, and best practices to proactively provide support and guidance to customers
• Regular in-person check-ins with customers in and around the NYC area to share the latest from Greenhouse and ensure that the customer’s goals and our vision are in alignment
• Serve as a trusted advisor, advocating client needs back to Greenhouse’s internal support, product, engineering, and sales teams
• Facilitate renewal of annual contracts and identify opportunities for additional growth

Qualifications:

• Four-year BA/BS degree
• 3-6 years hands-on account management (SaaS experience preferred)
• Willingness and ability to travel regularly to on-site meetings with customers in and around NYC
• Superior customer service skills – the ability to be empathetic, compassionate, responsive, resourceful, and solution-oriented
• Exceptional written and oral presentation skills
• Ability to manage competing priorities
• Experience in hiring (e.g. hiring manager, interviewer, etc.) a bonus, but not required