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Client Services Director

Atlanta, Georgia; Cleveland, Ohio; Dallas, Texas

WE’RE HIRING! If you love data and are looking for unlimited growth opportunities, we want to talk with you about joining Further.

Further is a data, cloud, and AI company whose focus is helping companies turn raw data into the right decisions. We have an award winning culture of extraordinary people. Our purpose is to enable people to thrive so that businesses can thrive. We believe that the work you do should matter - it should be meaningful to you professionally and personally, and it should have a positive impact on both you and our clients.  If this sounds exciting to you, let’s chat!

CLIENT SERVICES DIRECTOR

What experience should you have:

  • 10+ years of experience in client services and/or account management, preferably in a professional consulting environment.
  • At least 5 years of experience with data, cloud, and AI solutions, either in a leadership role, as a practitioner, or in a consulting setting.
  • Proven track record of growing accounts, demonstrating a focus on revenue expansion rather than just account maintenance.
  • Expertise in understanding and solving complex client problems, with a focus on creating practical, strategic roadmaps that connect our services to a client's long-term business goals.
  • Strong consultative selling approach, with a focus on delivering value-driven solutions to VPs and C-suite level stakeholders.

What you’ll be doing in this role:

  • Establish and nurture relationships with key client stakeholders, serving as the main point of contact and providing proactive communication.
  • Collaborate with internal experts to develop tailored, data-driven solutions that align with the client's strategic objectives.
  • Conduct discovery sessions with clients to identify opportunities for growth, and articulate Further’s value proposition in terms of measurable business impact.
  • Develop and execute account growth strategies, identifying and pursuing opportunities to expand existing client accounts
  • Provide high-level oversight on client projects to ensure strategic alignment and successful delivery while balancing short-term client needs with long-term goals.
  • Collaborate with internal experts to develop tailored, data-driven solutions that align with the client’s strategic objectives and deliver measurable business impact.

What you'll need to accomplish in your first year:

  • Grow key accounts by proactively identifying and closing upsell and cross-sell opportunities.
  • Establish yourself as a trusted advisor to C-suite and VP-level clients, successfully leveling up relationships and becoming an indispensable partner.
  • Successfully lead the delivery of client projects, ensuring alignment with strategic goals and achievement of key milestones.

Our total rewards program is designed for your protection, peace of mind, and overall well-being. In addition to our outstanding basics, we offer a net-zero cost medical option, company contributions to your HSA, fertility support, fully-paid parental leave, a monthly stipend for your lifestyle spending account, and much more.

Apply today or check out all our opportunities!

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