Customer Service Sample Entry Analyst

Title: Customer Service Sample Entry Analyst
Location: St. Louis, MO
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 9 months (position expected to run longer)
Schedule: Monday – Friday, 7am - 3:30pm

POSITION SUMMARY: 
Our Quality Assurance department is comprised of talented individuals who possess a genuine love for pets and their families. We thrive on being at the forefront of research, contributing to the innovation and advancements in pet nutrition and quality that sets us apart. Ensuring the delivery of safe ingredients and sustainable practices to our factories and beyond, we are invigorated by the extensive research and development that goes into our products. Bring your impact to the table and together we will continue to work towards being one of the most trusted companies in pet care.

PRIMARY RESPONSIBILITIES:

As a Customer Service Associate, you’ll facilitate customer service requests and enter submitted data samples into the laboratory information management system (LIMS). Come prepared to solve problems and communicate with other departments.
• Act as the primary contact for internal and external customer service inquiries
• Manage Customer samples/project needs and serve as a liaison between customers and laboratory personnel
• Prioritize and manage submitted samples to ensure timely processing
• Assist customers in obtaining analytical data
• Receiving submitted samples and service requests
• Ensure adherence to safety protocols

QUALIFICATIONS AND SKILLS:

• Bachelor’s Degree OR 4+ years of related work experience
• 2+ years of experience in a customer service and/or administrative role
• Ability to work in a fast-paced environment
• Excellent organizational skills
• Good collaboration and communication skills

Preferences:
• Bachelor’s degree specifically in a scientific or related field is preferred
• 1+ years of professional or academic experience in a science or laboratory related field is preferred
• Ability to lift 30-50 lb
• Previous experience in data entry
• Microsoft Windows suite experience (Excel, Word, Outlook).

COMPENSATION AND BENEFITS:

• Up to $24.50 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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