Veterinary Product Advisor

Title:  Veterinary Product Advisor

Location:  St. Louis, Missouri

Company:  Multinational Nutrition Science & Health Food Manufacturing Company (FuseGlobal has worked with this company for 20 years)

Initial term:  12 months (position expected to run longer)

Schedule:  Hybrid position – first 3 months onsite, then working remotely with every other 6-7 weeks in the office for the full week.  During first 90 days: 8am-4:30pm CST, Mon-Fri.  Afterwards: 9:30am-6pm CST, Mon-Fri

Compensation:  Up to $20.60/hour plus overtime (benefits include health insurance, 401(k), life & disability insurance)

 

POSITION SUMMARY:

 

Communicate information and facilitate sales of Veterinary Products to Veterinary professionals, including current and potential consumers of company's veterinary products.

 

PRIMARY RESPONSIBILITIES:

 

• Facilitate the sale, promotion, and recommendation of company's veterinary products to veterinary professionals by providing detailed technical and nutritional information.
• Communicate and provide dietary management advice and technical product information to current and potential consumers of company's veterinary products.
• Communicate the nutritional excellence of all company's pet products to veterinary professionals to increase sales and recommendations.
• Provide customers with all aspects of our online store issues including login issues, returns/refunds, available credits, general delivery questions.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

 

• Provide professional, friendly, accurate and timely response to customers calling in on the Veterinary & Vet Products Consumer, and company's Professional 800 service lines. Provide same to customers communicating via the internet and social media sites.

 

• Serve as company's headquarters contact with veterinary professionals.
  • Provide detailed technical and nutritional information on all existing and any new veterinary products.
  • Provide dietary management advice in treating pets with certain health problems.
  • Discuss and promote the research and science behind company's veterinary products.
  • Discuss and promote the clinical advantages of company's veterinary products vs. the competition.
  • Communicate the nutritional excellence of all company products to increase recommendations.
  • Serve as a resource on current pricing structures, promotions, and marketing programs unique to the veterinary customer.
  • Communicate the advantages of our online store program to clinic staff.

 

• Serve as company's sole contact with existing and potential consumers of company’s veterinary products:
  • Reinforce/confirm veterinary to client product recommendations by providing technical and nutritional information to support the recommendation.
  • Encourage and persuade potential consumers to discuss company's veterinary products with their veterinarian to increase distribution.
  • Provide nutritional management advice in treating pets with certain health conditions.

 

• Effectively implement and/or support all sales and marketing programs requested by company leadership.

 

• Develop a thorough understanding and a proficiency level in the following areas:
  • Company's pet food business
  • The pet food industry
  • The veterinary profession
  • The company's staff feeding program
  • Pet care feeding and nutritional needs of the healthy dog and cat
  • The nutritional needs of diseased animals
  • A Customer Response System and other appropriate NPPC systems applications.

 

OTHER DUTIES AND RESPONSIBILITIES

 

• Manage all customer service issues including investigation and resolution of veterinary product complaints.
• Provide product locations to current and potential veterinary product consumers.
• Support internal and distributor field sales personnel by responding to inquiries relative to technical and nutrition issues, promotions and marketing programs. Provide the necessary assistance to help increase sales.
• Assist internal and distributor field sales personnel in locating and obtaining reference, point of sale, and technical materials designed to generate and maximize sales.
• Maintain awareness of competitive activity, customer issues or concerns, react and report in a prompt manner.
• Attend select veterinary conferences to promote company's products, research, and science.
• Work in the field with sales representatives on a biannual basis to maximize learning and gain understanding of the support needs of the field.
• Meet weekly with supervisor and veterinarian on staff; attend specialty product showings, national sales meetings, R&D presentations as appropriate.
• Gather and qualify information on potential veterinary customers, document and forward to the appropriate field sales personnel.
• Provide detailed information on social media (sprinkler system) site. Ensure messaging is consistent while tailored to unique channel needs (phone, email, chat & social).

 

EXPERIENCE:

 

• 2 + years’ experience in customer service. Veterinary clinic, animal science or nutrition background preferred.

 

SKILLS:

 

• Excellent interpersonal and business communication and customer service skills.
• Capable of understanding and communicating technical and nutritional product information, promotion details, and program specifics.
• Typing proficiency a plus

 

EDUCATION:

 

• High School diploma required with 2 years’ work experience, or 4 years work experience in business /customer service required.

 

* Must be comfortable in a Pet-friendly environment *

 

COMPENSATION AND BENEFITS:

 

• Up to $20.60 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
• Life insurance

 

ABOUT FuseGlobal:

 

FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

 

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