Customer Deductions and Collections Associate

Title: Customer Deductions and Collections Associate
Location: Seattle, WA (open to remote, working West Coast hours)
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 3 months (position may run longer)
Schedule: M-F 8am-5pm

POSITION SUMMARY:
The primary responsibility of this position is to conduct thorough research and resolve customer deductions, including both trade and unauthorized deductions. Research aging trade deductions collaborating with the Customer Account Manager, Sales Finance Manager, and the broker to gather and provide supporting documentation to match deductions with approved trade events. Identify unauthorized post-audit deductions, coordinate repayment packet completion, collaborate with the collections team to submit repayment claims to customers, and monitor accounts receivable to ensure that payments are received and appropriately credited back to the relevant account teams. Identify opportunities for process improvements to reduce the amount of purging deductions and enhance the likelihood and speed of repayment.

PRIMARY RESPONSIBILITIES:

• Support dispute management process by effectively reporting and researching customer claims
• Analyze key drivers of open and aging liabilities, as well as purged deductions by account
• Review deduction documentation to access validity of claims, request additional documentation as necessary, and collaborate with customer account team and broker to clear aging trade deductions
• Collect the necessary documentation required by customers to facilitate the repayment process for unauthorized deductions
• Collaborate with various internal stakeholders, including Credit & Collections, Sales, Customer Facing Supply Chain, CC&IR, and the Business Service Center (BSC) to validate claims and collect repayment

QUALIFICATIONS AND SKILLS:

Requirements and Minimum Education Level
• Bachelor’s degree strongly preferred, ideally in Business, Accounting, or Finance; or an equivalent combination of industry skills and role experience.
• Availability / flexibility to work different shifts based on customer geography/time zone
• One or more years of commercial customer service or collection experience preferred

Experience
• SAP dispute management and accounts receivable system experience preferred
• Experience in the CPG industry preferred

Required Skills
• Excellent written and verbal communication skills
• Excellent analytical aptitude with a proven ability to analyze/interpret data
• Well-organized, methodical thinker with excellent decision-making skills
• Strong and creative problem-solving skills
• Proficiency in Microsoft office applications (e.g. Word, Excel, Outlook)
• Capable working in a fast paced environment and handling multiple priorities
• Can work independently with minimal supervision
• Ability to work in a team based environment, and interact cooperatively with internal and external stakeholders
• Results oriented

COMPENSATION AND BENEFITS:

• Up to $38 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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