Senior Specialist, Retention Programs

Title: Senior Specialist, Retention Programs
Location: Remote (Eastern or Central time zone)
Company: Multinational nutrition / food manufacturing company (FuseGlobal has worked with this company for 20 years)
Initial term: 6 months (position expected to run longer)
Schedule: Mon-Fri 9 AM – 5 PM ET

POSITION SUMMARY: 
We are seeking a highly motivated and experienced Retention Programs Sr. Specialist to lead our retention programs for brand websites, specifically focusing on subscriptions and loyalty programs. In this pivotal role, you will be responsible for the program strategy and planning, day-to-day management, and performance reporting of these initiatives. You will collaborate closely with marketing leads to ensure the successful integration of these programs into our brand marketing strategies.

PRIMARY RESPONSIBILITIES:

1. Program Strategy and Planning:

• Develop and execute comprehensive strategies for subscription and loyalty programs.
• Conduct financial analysis and forecasting to inform program offerings and budget allocation. Monitor and control program budgets, ensuring alignment with financial forecasts.
• Identify opportunities for program enhancements to drive customer engagement and retention.

2. Marketing Integration:

• Partner with marketing leads to align retention programs with overall brand marketing initiatives.
• Collaborate on promotional campaigns to drive awareness and participation in subscription and loyalty programs.

3. Day-to-Day Program Management:

• Oversee the administration of subscription and loyalty programs using relevant tools and platforms.
• Address and resolve consumer challenges related to program participation and rewards.

4. Vendor and Budget Management:

• Manage relationships with external vendors to ensure program effectiveness and efficiency, and optimal tool use.

5. Performance Reporting:

• Regularly analyze program performance metrics and prepare reports for stakeholders.
• Identify trends, insights, and opportunities for improvement based on data analysis.

6. Cross-Functional Collaboration:

• Work closely with cross-functional teams, including IT, customer service, and finance, to ensure seamless program execution.
• Engage in continuous communication with stakeholders to keep them informed of program developments and results.
  
  

QUALIFICATIONS AND SKILLS:

• Bachelor’s degree in Marketing, Business Administration, or a related field.
• 5+ years of experience in program management, marketing, or a similar role, preferably in retention or loyalty programs.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Experience in retention program tools; ex. Recharge, Subscribe Pro, Yotpo, OrderGroove
• Experience in program forecasting; participation rates and financials
• A bias-for-action and results-driven mindset, with a passion for enhancing customer experiences.

COMPENSATION AND BENEFITS:

• Up to $44.50 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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