Transportation Coordinator - West Region

Title: Transportation Coordinator
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 6 months (position could possibly longer)

This position involves timely follow-up on loads to ensure on-time delivery. Responsibilities will include working with corporate supply chain representatives, 3rd party carriers, distribution centers, sister production plants, and customer distribution centers to ensure products are delivered to meet customer demand. Responsible for scheduling and tracking outbound/inbound loads to ensure on-time delivery. Responsible for capturing and documenting appropriate reason codes on customer’s delivery information. Assist transportation manager with on-time reporting, and other reporting functions as assigned. Could also include scheduling and tendering of outbound freight in accordance with customer delivery demands, corporate sales targets, and product supply availability.

LOCATION:

This position can sit completely remote, but candidates must be located near St. Louis, MO; Denver, CO; Crete, NE; Davenport, IA; Clinton, IA; or Flagstaff AZ for training purposes. However, this position will primarily support the West region.

PRIMARY RESPONSIBILITIES:

• Timely follow-up on loads to determine on-time delivery or correct reason code to be applied if failure for on-time delivery
• Daily load tracking in FourKites platform, follow-ups with carriers not tracking on time, and updates to system to reflect new delivery
• Freight Covered Every Day (exceed on-time pick-up and delivery expectations; proactive analysis to prevent service failures, schedule orders for best possible product fill rate)
• Carrier Relationship (consistent and professional communications, accessorial approval based on business rules, cover loads, handling, and management of difficult situations, etc.)
• Customer Relationship (consistent and professional communications; effective, prompt, and courteous communications with respect to difficult situations, relaying service failures, etc.)
• Financial Procedures and Operating Metrics (detention management, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)

 

OTHER DUTIES AND RESPONSIBILITIES:

• Contact carrier to obtain status of load-tendered; continue monitoring the shipment via provided systems for on-time pick-up, transit, and delivery. Monitor shipments for on-time delivery and revise/communicate when necessary based on changing needs of the shipper, customer, and/or carrier.
• Tendering loads to carriers while ensuring automated or manual routing guide assignment/tender acceptance in Standard Routing Guide (SRG).
• Notify appropriate groups of any product supply issues, and work with ORM and Operations Planning group to resolve issues to maintain customer satisfaction and on-time delivery.
• Appointment scheduling: schedule appointments with shipper and/or receiver, update TMS/SAP/WMS as needed.
• Consolidate customer orders into full truckloads when necessary.
• Review and correct EDI 214 errors.
• Manage and process customer returns.
• Correspond with carrier regarding detention and other accessorial information and provide approval or denial based on business rules.
• Actively manage on-time performance and fill rate through proper reason code application and reason code monthly clean up.
• Additional responsibilities regarding customer and carrier relationships.
• Request EDI set-up on newly contracted carriers and set-up carrier portal log-ins.
• Lead training sessions for carrier contacts as necessary on carrier portal.

 

BASIC QUALIFICATIONS (Minimum):

Education: high school diploma; college education preferred

Experience: 2+ years in customer service in a manufacturing or transportation environment.

Skills: Multi-tasking; ability to work fluently in web-based Systems: SAP, Microsoft Excel, etc.

 

OTHER RESPONSIBILITIES:

Operational:

• Efficiently and effectively execute the transport of products utilizing Transportation Control Tower (TCT) tools and processes to exceed service expectations.
• Collaborate with cross-functional areas including customer service, carriers, facilities, and deployment while maintaining professional approach in all interactions (face to face; phone, e-mail, meetings, etc.)
• Take initiative and make decisions independently, weighing customer needs, facility requirements, carrier capacity, and escalating, as appropriate.
• Support operational master plan, continuous excellence initiatives, and continuous process improvement.
• Resolve conflicts/discrepancies positively, professionally, and promptly.

Administration:

• Build strong working relationships with internal and external customers.
• Communicate daily on successes and opportunities.
• Pursue continuous education on transportation and supply chain.
• Embrace a winning mindset while being aligned, agile, and adaptable.

Roles and Responsibilities:

• Transportation planning
• Date maintenance
• Load scheduling
• Exception management (order changes, rush requests, accessorial validation)
• Final load confirmation
• Carrier management

 

EXPERIENCE:

Transportation and/or logistics experience preferred
Experience in a tactical and fast-paced office environment
Strong customer service skills

SKILLS:

Strong verbal and written communication skills
Analytical decision-making and good judgment is required.
Strong interpersonal skills a must.
Must be able to handle shifting priority requirements
Must be able to thrive in a team environment
Must be resilient to and embrace change
Must be proficient in Microsoft Office, Word, Excel, and Outlook Programs

 

COMPENSATION AND BENEFITS:

• $28 per hour + overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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