Technology Engagement Specialist

Title: Technology Engagement Specialist
Location: St. Louis, MO
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 12 months (position expected to run longer)

POSITION SUMMARY: 

The company's Technology Engagement Center (TEC) is a hands-on, people-first hub dedicated to helping associates adopt Microsoft 365, Copilot, Power Platform, and other emerging technologies. As a TEC Specialist, you will serve as a trusted in-house consultant, guide, and enabler—helping business users explore possibilities, build their own solutions, and grow their digital confidence.

This role is not about delivering solutions—it’s about empowering others to do so. You’ll work side-by-side with associates to uncover needs, assess capabilities, and coach them through the process of adopting new technology to solve business problems and evolve their ways of working. You’ll also support a vibrant community of Citizen Developers, helping them unlock the full potential of Power Apps, Power Automate, Power BI, and other self-service tools.

The ideal candidate combines strong technical fluency with exceptional interpersonal skills. You are equally comfortable guiding non-technical users through their first automation as you are troubleshooting advanced Power Platform issues with experienced Citizen Developers. You are curious, collaborative, and passionate about helping others succeed.

PRIMARY RESPONSIBILITIES:

• Facilitate discovery sessions, product demos, consultations, and interactive training on Microsoft 365 Copilot, Power Platform (Power Apps, Power Automate, Power BI), and other available technology products.
• Guide associates in using Microsoft Copilot and AI-driven insights to enhance productivity, automate workflows, and improve business processes.
• Stay up to date with the latest Microsoft 365 and Copilot features, AI advancements, and emerging digital tools to ensure associates always have access to current capabilities.
• Serve as a resource for ad-hoc project and task support throughout associates’ technology adoption journeys.
• Deliver engaging, well-structured training sessions and product demonstrations for individuals and groups, tailored to the needs of both novice and advanced users.
• Provide proof-of-concept guidance and coaching, ensuring users retain ownership of their solutions.
• Help support, connect, and grow the Citizen Developer community through community channels, Viva Engage, Teams, and dedicated sessions.
• Greet and assist walk-in visitors in our on-campus TEC Lab, offering professional, timely, and enthusiastic support.
• Participate in user-facing events as needed to build awareness of tools and services.
• Maintain clear, up-to-date documentation of support interactions, solutions, and best practices.
• Assist with ongoing organization, curation, and maintenance of TEC resources and digital content.
• Engage in continuous learning and knowledge sharing with TEC teammates and the wider community, offering insights and feedback for ongoing improvement.
  
  

QUALIFICATIONS AND SKILLS:

Required

• Proficiency in Microsoft 365 core tools: Word, Excel, PowerPoint, Outlook, OneDrive, Teams, and SharePoint Online.
• Proven, real-world experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) solution architecture and development.
• Strong working knowledge of Microsoft Copilot, including its integration and practical application within the M365 suite.
• Solid understanding of artificial intelligence concepts and their direct application to business productivity and innovation.
• Working knowledge of Microsoft 365 accessory tools: Forms, Planner, Stream, Sway, To-Do, Viva, Whiteboard, and OneNote.
• Strong interpersonal, written and verbal communication, and organizational skills.
• Capability to lead dynamic, outcome-oriented meetings and training sessions with both individuals and groups.
• Demonstrated analytical, creative problem-solving, and troubleshooting abilities related to technology adoption.
• Experience preparing and conducting end-user training and product demonstrations.

Preferred

• Microsoft Power Platform environment management experience.
• Fundamental understating of ALM processes and best practices.
• Some experience in knowledge management.
• Some experience with digital content creation.

COMPENSATION AND BENEFITS:

• Up to $50 per hour + Overtime
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Disability insurance
  
  

ABOUT FuseGlobal:
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!

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