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Customer Success Manager - FuzeRx

United States (Remote)

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future. 

The Client Success Manager role is responsible for ensuring customer satisfaction and retention. You will work cross-functionally to optimize account performance, maximize product/services adoption, and track client short-term and long-term objectives. This role is critical in contributing to the company’s growth and reputation.

Key Responsibilities 

  • Build and maintain trusted client relationships - acting as a primary point of contact for customer inquiries and escalations and ensuring timely responses.
  • Onboard new customers, providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications.
  • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs.
  • Develop strategies to maximize customer satisfaction and retention, identifying opportunities for upselling and cross-selling.
  • Collaborate with cross-functional teams to align client success initiatives with overall company objectives and strategies.
  • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients
  • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service
  • Track and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores),providing clients with regular updates on their performance and outcomes

Required Experience & Qualifications

Minimum Qualifications:

  • 3+ years in Healthcare Consulting, Customer Success or Account Management Role; preferably in digital healthcare or pharmacy industry. 
  • Strong technical expertise or aptitude for understanding and troubleshooting complex systems and applications.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and internal stakeholders.
  • Strategic thinker with a customer-centric approach and a focus on driving customer satisfaction and retention.
  • Analytical mindset with proficiency in data analysis and problem-solving, able to identify trends and insights to inform decision-making.
  • Ability to thrive in a fast-paced, dynamic environment, managing multiple priorities and stakeholders effectively.

Benefits: 

The compensation range for this position is $80,000 - $105,000, in addition we offer a range of benefits including: 

Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and up to 16 weeks of paid parental leave for a birthing parent, and up to 8 weeks of paid bonding leave for non-birthing parents, and up to 12 weeks of family caregiver leave, including 4 paid, to support care for a family member, and a Lifestyle Spending Account allowance each month.

#LI-Remote

At Fuze Health, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive.

Fuze Corporate Inc. and its subsidiaries respects your privacy and is committed to protecting your personal information. Please read our Candidate Privacy Notice which explains how we collect, use, disclose, and protect personal information about job applicants during the recruitment and hiring process.

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