New

Customer Success Manager, EMEA

London

About G2 - Our People 

G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. At the heart of our community and culture are our people. Our global G2 team comes from a wide range of backgrounds and experiences, and that’s what makes our G2 community  strong and vibrant. We want everyone to bring their authentic selves to work, and we do this through our company and team events, our G2 Gives charitable initiatives, and our Employee Resource Groups (ERGs). 

Our employee-led, leadership-supported ERGs celebrate the diversity of our team, foster inclusivity and belonging, and create a space to connect to each other. Through connections and understanding, we build a stronger and more dynamic global team and help every person reach their personal peak.

We support our employees by offering generous benefits, such as flexible work, ample parental leave, and unlimited PTO. Click here to learn more about our benefits. 

About G2 - The Company

When you join G2, you join the global team behind the largest and most trusted software marketplace. Every month, 5.5 million people come to G2 to inform smarter software decisions based on honest peer reviews. Authenticity is our focus, and every day we help thousands of companies, and hundreds of employees, propel their potential. Ready for meaningful work that starts and ends with compassion and heart? You’ve come to the right place.

G2 is going through exciting growth! We’ve recently secured our Series D funding of $157 million, which will further allow us to grow and develop our product and people. Read about it here!

About The Role

G2 is looking for a dedicated and experienced Customer Success Manager who will be responsible for fostering relationships with key B2B customers post-sale, driving product adoption and delivering ROI. Our CSMs partner with EMEA software companies to build their brand, gain valuable customer insights and optimize their Go-to-Market strategy. The ideal candidate will be the primary point of contact for customers, advocating for their success and happiness with G2's product and services. The CSM should be consultative, engaging, and eager to dive deep into the technical aspects of G2's product, and associated integrations. 

Who will love this job:

  • A proud advocate - You represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused.
  • A teacher - You help customers navigate the product and inspire confidence. 
  • A helper - You are engaging, can smooth bumpy roads, and have a knack for building positive relationships.
  • A subject matter expert - You can learn the ins-and-outs of G2’s products and services and are creative and consultative in solving problems for our customers.
  • A teammate - you contribute ideas to elevate your team and improve processes.
  • A storyteller - you love using data to tell compelling stories to drive product adoption.

In This Role, You Will: 

  • Advise and Guide - Assist a diverse range of B2B SaaS customers in adopting G2’s solutions and maximizing their ROI.
  • Trusted Advisor - Serve as a reliable advisor throughout the customer lifecycle, from onboarding to renewal.
  • Consultative Approach - Provide customers with best practices to leverage G2’s
    products, including buyer intent, market intelligence, content, and review generation, aiming for high renewal rates and identifying upsell opportunities.
  • Relationship Building - Form strong relationships with stakeholders at all levels, keeping them engaged and supported via email, phone, Zoom, and occasionally in-person.
  • Understand Needs - Anticipate and address customers' needs and goals.
  • Mutual Success Plans - Create and track Mutual Success Plans, holding business reviews to celebrate successes and course-correct when necessary.
  • Strategize - Partner with an Account Manager to expand and renew revenue within the managed book of business.
  • Cross-Functional Collaboration - Work with other teams to gather and report on customer satisfaction, feedback, and resolve any account issues.
  • Feedback Loop - Collaborate with the Product team to provide customer and market feedback, keeping G2’s products and services ahead of the competition.
  • Travel - Occasionally travel to customer conferences.

Minimum Qualifications:

We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway. 

  • 4+ years in Customer Success or technology product consulting
  • Proficient in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM), ROI methodologies, and Marketing Technology (MarTech) solutions
  • Previous experience working with SaaS customers in the technology, software, paid media, or digital marketing/advertising industries 
  • Experience in managing or consulting clients on paid media spend and tactics
  • Highly detail-oriented with excellent project and time management skills
  • Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture
  • Strong verbal, written, and presenting communication abilities
  • Experience in implementing and supporting large-scale, cloud-based, SaaS technology solutions within large organizations unfamiliar with improved methodologies
  • Passionate about making customers happy.

Our Commitment to Inclusivity and Diversity

At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here. 

--

For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in G2’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.