Help Desk Specialist

O'Fallon, Illinois, United States

G2IT is seeking a Help Desk Service Specialist to support client facing strategic initiatives. The Help Desk Service Specialist will work as a team member on large and complex programs to ensure end-to-end automated solutions are successfully implemented and maintained.  As a Service Desk Service Specialist, you will work on high-visibility or mission critical aspects of a given program and perform all functional duties independently.  You may oversee the efforts of less senior staff and/or be responsible for the efforts of all staff assigned to a specific job. 

Your regular activities will include:

  • Provide second-tier support to end users for either PC, server, or mainframe applications and hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
  • Simulate or recreate user problems to resolve operating difficulties.
  • Recommend systems modifications to reduce user problems.
  • Execute fault isolation and diagnostic functions to ensure the execution of corrective actions on a real-time basis.
  • You will support Incident, Request & Fulfillment service desk functional areas, including installation, operation, and maintenance of end-user devices to include personal computers, monitors, virtualized clients, laptops, and peripherals (e.g., printers, multi-f unction device, plotters).
  • You will follow and create troubleshooting and maintenance procedures.

Requirements:

  • BA/BS Degree or 4 plus years of experience preferred.
  • Must be a US Citizen.
  • Must have a minimum Active DoD Secret Clearance.
  • ITIL v 3 or higher Foundation Certification a plus
  • Must have valid / current certification meeting IAT Level II requirements.
  • Experience in BMC Remedy or similar Enterprise ITSM environment a plus.

Annual Salary $50k-55k, depending on experience

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