Configuration Manager

O'Fallon, Illinois, United States

Configuration Manager

We’re hiring a Configuration Manager with hands-on experience managing and maintaining the ServiceNow CMDB in support of IT operations. This role is ideal for someone with a strong technical background, a passion for process improvement, and a deep understanding of ITIL-based Configuration Management. If you're detail-oriented, process-driven, and comfortable working across teams, we want to hear from you.

What You’ll Do:

  • Manage and maintain the ServiceNow Configuration Management Database (CMDB)

  • Ensure CMDB alignment with the Common Service Data Model (CSDM), CI Classes, and relationships

  • Use the Identification and Reconciliation (I&R) engine to maintain data accuracy

  • Develop, document, and enforce governance policies for CMDB data quality and compliance

  • Integrate configuration data from external sources using APIs, MID servers, and other tools

  • Support ServiceNow administration and development efforts (e.g., scripting, workflows, integrations)

  • Collaborate with IT, security, system owners, and external partners to gather and validate data

  • Document CM plans, SOPs, reports, and dashboards to track data health and performance

  • Assist in the implementation of ServiceNow Discovery, Service Mapping, and ITOM features

What We’re Looking For:

Required Experience & Skills:

  • 3–5 years of experience in Configuration Management

  • 2+ years of hands-on experience with ServiceNow CMDB

  • Strong understanding of CSDM, CI Classes, and relationship modeling

  • Familiarity with ServiceNow’s Identification and Reconciliation (I&R) engine

  • Experience with ITIL-based Configuration Management and Change Management processes

  • Working knowledge of CI data integrations and ServiceNow development

  • Ability to define and maintain governance policies and audit/reconcile CI data

  • Excellent communication and stakeholder coordination skills

Preferred Skills:

  • Experience with ServiceNow Discovery, Service Mapping, and CMDB Health Dashboards

  • Familiarity with ServiceNow Event Management and ITOM Visibility

Certifications (Preferred/Required):

  • ITIL v3/v4 Foundation (strongly preferred)

  • ServiceNow Certified System Administrator (preferred)

  • ServiceNow CMDB or Discovery Certification (highly desirable)

  • Security+ (DoD 8570 compliant) (highly desirable)

Requirements:

  • Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)

  • Active DoD Secret Clearance (required)

Salary range: $75K-$85K, depending on experience

 

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